I gotta agree. Carol Montoya is great. very patient with all my calls to determine the status of my unit whenever I've had to send it in--she's always been willing to work with me. BTW< is this the lady I nmeed to contact to find out how much it will cost to fix my flash disk? ----- Original Message ----- From: "adaptive information systems" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, October 26, 2004 11:08 PM Subject: [Braillenote] repair service by pulse data
> HI Folks, > > On the issue of pulse data repairs an dshipping your unit back. > I am a dealer and have purchased well over 100 units over the past four > years plus and I have had maybe 2% of units coming back in packaging that > is less then desirable or that is strongly recommended by pulse data and > myself. > On units coming back not fixed or broken in shipping, again I can only > think of a small hand full of units that were not repaired or the wrong > repair on them, about four or five units in the past four years plus. > The biggest problem I have experienced is that customers don't save the > original two boxes that the braillenote comes in and don't include extra > stuffing > around the braillenote to make sure it can't shift in the box. > I only use UPS insured shipping, mostly second day air from Wisconsin to > California, and have shipped up to six units in one custom made box, and > never insure for the full amount, just the $100.00 they give you free and > almost never have had any problems, except for the one or two percent I > mentioned above, over the yerars. > People are just making way to much of this issue and blowing it way out of > proportion. I know an dhighly respect Carol, who is head of the repair > department and she will make things right if they are at fault. The only > trouble they sometimes have is the people in shipping who don't pack things > right or ship units back the wrong shipping method, but if you cal Carol, > she will always resolve the matter, if they are at fault, an dshe has done > for me and my customers made things right when it isn't really clear who is > to blame or at fault, but like me, Carol wants the matter resolved right > and agreeable to both parties. > So remember, it could be the way you, the customer packs and ships the unit > or the shipping carrier who damages it, so pack carefully and with plenty > of stuffing and the two original boxes and pick the carrier you are > comfortable with. > Roger Behm > > > Adaptive Information Systems > We Make Technology Accessable to the Vision impaired and Reading Disabled > > Roger A. Behm, president > 1611 clover Lane > Janesville WI 53545-1388 > voice: (608) 758-0933 > Fax: (608) 758-7898 > Toll Free: (877) 792-4768 > Email: [EMAIL PROTECTED] > Web Page: www.adaptiveinformation.org > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > >
