Hello Paul, That is correct. To a large extent, this issue has been resolved in 6.1 and will be incorporated into the next PK KeySoft build.
Regards, Dean Jackson Customer/Technical Analyst Humanware DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com Skype: pulsedata-support-nz__________________________ ----- Original Message ----- From: "Paul Holliman" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, March 03, 2005 8:15 AM Subject: RE: [Braillenote] email usage on the BrailleNote BT/QT and the PK > Hi Dean, > > I've removed/re-created the database as you suggest, but I still get the > message: > > "Error sending email: 501, Syntax Error in parameters to Send command." > from my PK. I can use my ISP's Webmail service from the PK Keyweb > application no problem. Can you just confirm that this is a problem with > which your team can identify? > > Cheers. > > Paul. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Dean Jackson > Sent: 27 February 2005 22:25 > To: Braillenote List > Subject: [Braillenote] email usage on the BrailleNote BT/QT and the PK > > > > Hello all, > > Firstly, I would like to thank you all for your feedback on KeySoft 6.1, > both positive and otherwise. > > As most of you will be aware, there have been a number of recent emails to > the list, concerning the use of email on both the original BrailleNote > product family members and the BrailleNote PK, (KeySoft 6.1 and 6.0 > respectively) Customers have reported KeySoft freezing either randomly > while downloading email or consistently at a given point. There have also > been reports of problems sending certain messages and in some cases on the > PK only, folks have not been able to send messages at all when previously, > sending messages was not a problem. > > Though I have mentioned a few email issues here, I can only make one > recommendation at this time, which may or may not, help to reduce the > severity of or eliminate, any email issues being experienced. The > recommendation would be to delete the email folders.cdb file in the KeyList > folder on the flash disk. This file contains your email database, meaning > that you would lose all email data. Therefore, I would like to make clear > that in no way do we believe that this is the ideal solution but it is the > solution that is the most technically viable and likely to end in an > improvement in performance. > > There are a couple of things that you are able to do as a BrailleNote user > to assist the Humanware Development team in solving these problems: > > 1. Send us your email log: > > When the email log is on, there will be a file in the none folder or / > directory on the KeySoft system disk, depending on whether you're in folder > or directory mode. It is called poplog.txt. If any problems are > encountered receiving email, please send this to us so we can try and find > out why the freezing is occurring. If you are experiencing any email issues > therefore, you would regularly need to turn the log feature on before > checking your email. > > To turn the log on: > > >From the KeyMail setup menu, press l and "log on" will be spoken. It will > remain in this state till you next enter the main menu. > > 2. Send an email to me with detailed reports, i.e exactly what steps you > took to produce the error, along with any given error numbers or exact > wording and if it's not of a confidential nature, any relevant content > and/or attachments if you are having trouble sending messages. > > If you have any queries pertaining to this message, please don't hesitate to > contact me. > > Regards, > > Dean Jackson > Customer/Technical Analyst > Humanware > DDI: +64 3 373 6184 > Fax: +64-3-384 4933 > Email: > [EMAIL PROTECTED] > Internet: > www.humanware.com > Skype: > pulsedata-support-nz__________________________ > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
