Hello Rich, I will go to our developers with the problem you are experiencing. However, can you please let me know what operating system you are using should they ask me? What version of Microsoft Outlook are you using and are the contacts and calendar in a PST file or on a Microsoft Exchange server?
Regards, Dean Jackson Customer/Technical Analyst Pulse Data International Ltd. DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com __________________________ ----- Original Message ----- From: "Rich Irwin" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, August 12, 2004 11:36 AM Subject: RE: [Braillenote] Weird Synchronization > Hi Dean: > > Yes, I upgraded KeySync. In fact, after doing so, AccuSync told me I had > to create a new partnership and I went through the process of deleting the > original partnership and recreating a new one with the same name. > > Rich Irwin > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Dean Jackson > Sent: Wednesday, August 11, 2004 4:30 PM > To: Braillenote List > Subject: Re: [Braillenote] Weird Synchronization > > > > Hello rich, > > when you upgraded to KeySoft 5.1 did you also update the version of KeySync > on your PC? If not, I think you'll find that this is the problem. > > When you select KeySoft 5.1 rather than 5.0, a different version of KeySync > is shown on the SDW website for download. > > Regards, > > Dean Jackson > Customer/Technical Analyst > Pulse Data International Ltd. > > DDI: +64 3 373 6184 > Fax: +64-3-384 4933 > Email: > [EMAIL PROTECTED] > Internet: > www.pulsedata.com > __________________________ > ----- Original Message ----- > From: "Rich Irwin" <[EMAIL PROTECTED]> > To: "[EMAIL PROTECTED] Pulsedata. Com" <[email protected]> > Sent: Thursday, August 12, 2004 11:10 AM > Subject: [Braillenote] Weird Synchronization > > > > All I can do is state what has been happening and ask if anyone knows what > > to do about it. > > > > 1. When I first got my BN it had KeySoft 5.0 and I could synchronize with > > Outlook on my PC just fine. > > 2. I upgraded to KeySoft 5.1 primarily for the new planner and its ability > > to sync recurring appointments (especially birthdays and anniversaries) > with > > those I already had in Outlook. All the outlook appointments came over to > > the BN just fine, but the BN appointments made in 5.0 were just a string > of > > numbers in Outlook until I changed the format in the BN to have a starting > > and ending time and to rewrite the appointment title on each. > > 3. I next noticed that I now had duplicates of many address book names in > > the BN. So I went through the address list and deleted them one at a > time. > > 4. I then synchronized with Outlook and the BN told me that each had been > > deleted from KeySoft and asked what I wanted to do. In each case I > pressed > > d to delete and it asked if I was sure. I pressed y in each case. (Note > > that this was a very time consuming process to delete nearly 300 names.) > > 5. I went back in to the BN address list to check that only one copy was > > still there and it was. So I went to free database space for the address > > list and it freed some 130000 bytes. > > 6. I also noticed, at this time, that all of the entries I had in Outlook > > with Company names, but no last name, were all listed in the BN as having > a > > last name of "No Name". > > 7. A few days later, I needed to sync the BN again, as I had had added > some > > new appointments and contacts and modified some others. Upon completion, > I > > now found that all those Companies where I had not filled in the person's > > name in Outlook but had shown up in the BN as having a last name of "No > > Name" now had a last name of "No Name" in Outlook also and were all filed > > under that name rather than the Company name. Outlook allows one to > choose > > how they wish to file a contact. It appears that the BN does not and in > > fact files everything alphabetically by last name and then forces Outlook > to > > follow the choice of the BN, rather than the other way around. > > 8. Now for the ultimate frustration. I went to sync my BN this morning, > > thinking it would go quickly, as I had not changed any contacts, only some > > appointments. Wrong. The BN had found that all my "duplicate" files that > I > > had deleted last week and then freed data space were being deleted from > > KeySoft again and wanted to know what I wanted to do. I started to say I > > wanted to restore them, but then stopped and cancelled out. > > I do not know what to do. If I say restore will I get all the duplicates > > back and if I say delete will I delete the only copy from Outlook. What > is > > happening and how do I get my contacts and the BN address list the way I > > want them, not the apparent arbitrary way that the BN wants them? Why is > > the BN telling Outlook how to format my contacts? > > > > I apologize for the long post, but I do not know how else to clearly > explain > > the challenge. > > > > Rich Irwin > > [EMAIL PROTECTED] > > > > Rich Irwin > > [EMAIL PROTECTED] > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.pulsedata.com/mailman/listinfo/braillenote > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
