Did you contact Todd or WLL before posting this? The packaging certainly sounds unacceptable, but to me it's always a good idea to see how a company will respond to a problem before posting it eternally on the internet.
- -Barrett On Jul 10, 9:21 am, ken k <[email protected]> wrote: > I was having a problem a few weeks ago with my Brewtus I and called > tech support. In the middle of the order I was called to see a > patient who was in a bit of distress and requested the extension of > the person with whom I was speaking. Three voicemails later over two > days and the parts went unordered into the weekend. I wrote an email > to Todd hoping that there would be a response by Monday, but he > actually emailed over the weekend. He oversaw the ordering of the > correct parts and even connected a few of them together prior to > shipment. > > I have to assume that was the last of his attention, because the parts > arrived with the least attention to packing that I had seen since I > ordered a hard drive from Tiger Direct and it came floating around in > a large box with 3 or 4 little air pillows. Well, my $150 in parts > must have been packed by the same cretin who packed the hard drive > because the pump, pressurestat, and other parts were basically loose > in the box, covered by a few of those air pillows. I could hear the > parts bouncing into each other when my mail staff delivered the box. > The parts had been bouncing around in a truck from New York to > California when, with about 20 cents worth of bubble wrap and 3 > minutes, they could have been protected from the trip. And for as > attentive as Todd had been prior to the order, he offered NO > consolation or acknowledgement after I registered my complaint. > > If you are ordering parts from them, ask what it takes to have them > packed properly. I made the mistake of assuming that some care would > be taken, and, boy, was I wrong. It certainly does not leave a good > taste in my mouth, so to speak. > > Ken K --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/brewtus?hl=en -~----------~----~----~----~------~----~------~--~---
