Hey Ken, Your post is what I was referring to. I know Todd cares very deeply about all our customers. He did get back to you over the weekend and he frequently gives out his mobile phone to customers. I am hopeful that perhaps you can give him the benefit of the doubt on this one. Sometimes emails don't properly reflect that attitude that is intended.
Can you give me the extension you were leaving messages on, the date and time you called? I apologize and please let me what I can do you remedy this situation for you, Gary Salzman President - CEO Salzman Group, Inc 585-742-5158 -----Original Message----- From: "ken k" [[email protected]] Date: 07/11/2009 06:45 AM To: "Brewtus" <[email protected]> Subject: Re: Ordering parts from Wholelattelove.com? CAVEAT EMPTOR I was having a problem a few weeks ago with my Brewtus I and called tech support. In the middle of the order I was called to see a patient who was in a bit of distress and requested the extension of the person with whom I was speaking. Three voicemails later over two days and the parts went unordered into the weekend. I wrote an email to Todd hoping that there would be a response by Monday, but he actually emailed over the weekend. He oversaw the ordering of the correct parts and even connected a few of them together prior to shipment. I have to assume that was the last of his attention, because the parts arrived with the least attention to packing that I had seen since I ordered a hard drive from Tiger Direct and it came floating around in a large box with 3 or 4 little air pillows. Well, my $150 in parts must have been packed by the same cretin who packed the hard drive because the pump, pressurestat, and other parts were basically loose in the box, covered by a few of those air pillows. I could hear the parts bouncing into each other when my mail staff delivered the box. The parts had been bouncing around in a truck from New York to California when, with about 20 cents worth of bubble wrap and 3 minutes, they could have been protected from the trip. And for as attentive as Todd had been prior to the order, he offered NO consolation or acknowledgement after I registered my complaint. If you are ordering parts from them, ask what it takes to have them packed properly. I made the mistake of assuming that some care would be taken, and, boy, was I wrong. It certainly does not leave a good taste in my mouth, so to speak. Ken K --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/brewtus?hl=en -~----------~----~----~----~------~----~------~--~---
