This is bad, since my machine I got from europe, sent to Asia, I'm pretty much on my own. But seriusly WLL should have tracking system, take an example of shipping companies. And maybe should have a servicing time frame too, like fixing a computer, If the graphic card is broken, I am not going to fix it, it'll take forever, I'll replace it and it will take only 5 minutes of my time. If the part is not ready on sight, it should be there on the tracking page telling customer that the parts is being ordered or something. It just a thought! I hope somebody will work on your machine soon and have an espresso anytime at your home! -- Regards, Liys
----- Original message ----- > Hi all, > > > > I have to say, I am deathly afraid of ever having to send my Brewtus in > for repairs. I have had my B-II for 6 years and have been on this list > for the same. > > > > Invariably, whenever anyone posts something about sending their machine > in, it goes into an abyss for about 2 months. Let me ask the fine people > here, people willing to spend $2K for an espresso machine, because > obviously really good coffee is very important to them: > > Do you want to be without your espresso machine for 2 months? > > > > I do not. > > > > I am having problems with my machine and am REALLY hoping I can fix it > myself, with your help. I’ll send a new post. > > > > Best of luck Howard. > > Jim > > > > > > From: [email protected] [mailto:[email protected]] > Sent: Monday, January 02, 2012 8:08 PM > To: Digest Recipients > Subject: Digest for [email protected] - 5 Messages in 1 Topic > > > > Today's Topic Summary > > Group: <http://groups.google.com/group/brewtus/topics> > http://groups.google.com/group/brewtus/topics > > § Brewtus Repair Frustrations [5 Updates] > > <http://groups.google.com/group/brewtus/t/39dc5e8a8fa3495d> Brewtus > Repair Frustrations > > HowardG <[email protected]> Jan 02 02:16PM -0800 > > I'm posting this in the hope that someone will be able to offer some > advice on how I might get some info on the repair status of my machine > from Whole Latte Love. After the PID failed on my Brewtus III-V (just > inside of the warranty period), I was advised by Whole Latte Love to > pack it up and ship it to them for repair. The shipping and insurance > to do this by UPS came to $105, all of which was paid by me. The > machine was delivered to WLL on 11/30/2011. It's now over a month > later and I am having difficulty getting any updates from WLL on the > repair status. The always-polite customer service reps say they have > asked the service manager for information but received no response. > The customer-service center is apparently in a different location from > the repair center. > > When the PID failed I was relieved that the machine was still under > warranty. But now I see that the warranty offers little peace of mind > for reliable, continuous service from a large, heavy, expensive, > complicated device like the Brewtus. > > > > Ira <[email protected]> Jan 02 03:00PM -0800 > > At 02:16 PM 1/2/2012, you wrote: > > warranty. But now I see that the warranty offers little peace of mind > > for reliable, continuous service from a large, heavy, expensive, > > complicated device like the Brewtus. > > You want to ask "Todd Salzman" <[email protected]> , who > usually watches this list and should post a response but you could be > proactive and send him an email directly. > > Ira > > > > "Allen Worrall" <[email protected]> Jan 02 03:02PM -0800 > > My experience with WLL plus the following of emails posted to this group > make me think that > WLL will make this right. Your experience is certainly a bad one, but I > do not think it is typical > of WLL. I hope that you get some satisfaction soon. Good luck. > > Allen > > -----Original Message----- > From: HowardG > Sent: Monday, January 02, 2012 2:16 PM > To: Brewtus > Subject: Brewtus Repair Frustrations > > I'm posting this in the hope that someone will be able to offer some > advice on how I might get some info on the repair status of my machine > from Whole Latte Love. After the PID failed on my Brewtus III-V (just > inside of the warranty period), I was advised by Whole Latte Love to > pack it up and ship it to them for repair. The shipping and insurance > to do this by UPS came to $105, all of which was paid by me. The > machine was delivered to WLL on 11/30/2011. It's now over a month > later and I am having difficulty getting any updates from WLL on the > repair status. The always-polite customer service reps say they have > asked the service manager for information but received no response. > The customer-service center is apparently in a different location from > the repair center. > > When the PID failed I was relieved that the machine was still under > warranty. But now I see that the warranty offers little peace of mind > for reliable, continuous service from a large, heavy, expensive, > complicated device like the Brewtus. > > -- > You received this message because you are subscribed to the Google > Groups "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. > > > > Mario German Mejia <[email protected]> Jan 02 03:21PM -0800 > > It has been over a year since I sold my leaking (Brew Boiler)Brewtus III > Vibe on Ebay after I repaired it on my own. I contacted several times, > and same thing, very, very polite, however, the never truly helped me. > They never contacted me with the requested info they assured they would > get me the day after ( type of sealant for the boiler). > Before I placed the order they told me that only in extreme cases they > would ask me to ship tha machine back to them..... > Well, I managed to get the leaking element out and I was hoping they > would provide me with advice for the right sealant since these machines > do not have teflon gaskets between the element and the boiler..... > > Obviously, the customer service rep, who had no clue of truly technical > troubleshooting kept suggesting me to ship them the machine and wait 6 > weeks to get it back, since their shop was full at that time.... > > > Not even Todd, ever returned my phone calls. > > It was a very bad experience. > > Sometimes it is worth to pay a little more to get a better machine and > the peace of mind of a true excellent technical service = Chris Coffee. > > Good Luck > > > ________________________________ > From: Allen Worrall <[email protected]> > To: [email protected] > Sent: Monday, January 2, 2012 5:02 PM > Subject: Re: Brewtus Repair Frustrations > > My experience with WLL plus the following of emails posted to this group > make me think that > WLL will make this right. Your experience is certainly a bad one, but I > do not think it is typical > of WLL. I hope that you get some satisfaction soon. Good luck. > > Allen > > -----Original Message----- From: HowardG > Sent: Monday, January 02, 2012 2:16 PM > To: Brewtus > Subject: Brewtus Repair Frustrations > > I'm posting this in the hope that someone will be able to offer some > advice on how I might get some info on the repair status of my machine > from Whole Latte Love. After the PID failed on my Brewtus III-V (just > inside of the warranty period), I was advised by Whole Latte Love to > pack it up and ship it to them for repair. The shipping and insurance > to do this by UPS came to $105, all of which was paid by me. The > machine was delivered to WLL on 11/30/2011. It's now over a month > later and I am having difficulty getting any updates from WLL on the > repair status. The always-polite customer service reps say they have > asked the service manager for information but received no response. > The customer-service center is apparently in a different location from > the repair center. > > When the PID failed I was relieved that the machine was still under > warranty. But now I see that the warranty offers little peace of mind > for reliable, continuous service from a large, heavy, expensive, > complicated device like the Brewtus. > > -- You received this message because you are subscribed to the Google > Groups "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. > -- You received this message because you are subscribed to the Google > Groups "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. > > > > HowardG <[email protected]> Jan 02 03:55PM -0800 > > The customer service rep said she had escalated the issue to the > customer service manager, so I hope I get some info tomorrow. I will > post the outcome here. > > > > > You received this message because you are subscribed to the Google Group > brewtus. > You can <mailto:[email protected]> post via email. > To unsubscribe from this group, > <mailto:[email protected]> send an empty message. > For more options, <http://groups.google.com/group/brewtus/topics> visit > this group. > > -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. > > -- > You received this message because you are subscribed to the Google > Groups "Brewtus" group. To post to this group, send email to > [email protected]. To unsubscribe from this group, send email to > [email protected]. For more options, visit this group > at http://groups.google.com/group/brewtus?hl=en. > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
