Dee wrote:
This reminds me of the "global" company approach that was touted yearsFairly common in the IT and Communications industries. A lot of the 24 hour support lines for software and computers are just switched between time zones.
ago. I don't hear much about it now, but it involved 2-3 sets of individuals
around the world on a single team. A project could be started by one person in the morning and handed off to someone in another time zone,
to allow for a kind of continuous problem solving/programming.
A company I did a lot of work with a couple of years ago did software design in Sydney, then each night they'd send their work to India where it would be coded. A consulting firm in LA would then proof/test the code, so that by the time the Sydney team came into work they would be ready to do the next step in the project. Fibre optics change everything...(not to mention the availability of skilled cheap workers in India).
Australian support companies often divert their calls to the middle east or Europe when they go home, who in turn divert to the states when they go home. In the morning they just start taking calls again.
Airline pilots have been doing this for 50 years...
Cheers
Russell C.
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