I had to set up an account today with a new bank. While waiting in the
junior account manager's cubical, I overheard one of the bank tellers
respond to a customers question by saying "it's because of Bush's Patriot
Act" The customer, an actual little old lady, responded by saying "I hate
that man." The two then went into a back in forth about everything that was
wrong, from the air and water to the economy to of course the war. I was
smiling broadly at the conversation, it was like overhearing two seven-year
olds talking about where babies come from. (That may be too young for the
analogy, but I think my point is clear). The person waiting on me saw my
reaction and rolled her eyes, saying the teller has been warned about
discussing politics, she'll bash Bush or Republicans every chance she gets
and other customers have walked out or complained.
I just thought it was funny but now I'm wondering how others see it. I took
a class in customer relations last week. While commiserating about bad
weather or something good a customer said was encouraged, stating opinions
outside the business transaction can be detrimental. (And I'm saying this
both ways, if the teller was stating that Clinton had people killed or
Governor Rendell is a cross-dresser it'd be just as outside the pale.)(Of
course, a small group on the list will say, 'everything they say about Bush
is true!')
Kevin T. - VRWC
This life or something like it
_______________________________________________
http://www.mccmedia.com/mailman/listinfo/brin-l
