Kevin Tarr wrote: > > (...) The customer, an actual little old lady, responded by saying > "I hate that man." The two then went into a back in forth about > everything that was wrong, (...)
> I just thought it was funny but now I'm wondering how others see it. I took > a class in customer relations last week. While commiserating about bad > weather or something good a customer said was encouraged, stating opinions > outside the business transaction can be detrimental. OTOH, I imagine a little old lady costumer might go to the bank _just_ to chat, so the teller was right in providing the costumer exactly what she wanted from the bank :-P Alberto Monteiro _______________________________________________ http://www.mccmedia.com/mailman/listinfo/brin-l
