*Please send me resumes to [email protected] ONLY* ** *Network Engineer L3 – Only cisco voice professionals required*
*Duration: 6 months +* * Location: Wilson, NC* * * Start Date: very Immediate / Interviews immediate for right candidates CCVP certification is a must or atleast 8 – 10 years in cisco voice skills. *Job Profile for N/W Cisco voice profiles* *Responsibilities* Min- 7 to 9 yrs Experience with CCNA, CIPT, CCVP preferred, good comm. skills Maintain and update voice network inventory Provide a single point of contact for the reporting and tracking of Voice network Problems Receive all calls from service desk on Voice network issues for the site Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk. Maintain current status on all open Telephony Problems. Re-route misdirected calls in accordance with customer guidelines and the Procedures Manual. Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. Level 2&3 Have clear understanding and hands on experience of Cisco Voice network deployment models and should understand functioning of voice network devices. Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, and Cisco CallManager express. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. Maintain and update voice network diagrams and vendor information for voice network devices Have very good troubleshooting and analytical skills. Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. Report on Telephony Problems within established time frames. Perform root cause analysis in accordance with the Procedures Manual. Participate in root cause analysis if needed. Produce root cause analysis report. Perform Telephony Problem trend analysis. Prepare, produce, review and provide a trend analysis report. Review trend analysis report. Propose recommendations to improve the support process. Plan and test voice network software upgrades Plan and test disaster recovery and backup plans. * * *Recent update:* Would require resume asap for this position: even ok with tier 2 support + resource ( with exp. of 6 -8 years / L2 support) *look for * Cisco IPT – Must to have exp. with cisco IP Telephony. Cisco UCM - Cisco Unified Communication Manager , Cisco IPCC – IP Contact Center *Thanks & Regards*** *Pooja Kola|Amzur Technologies*** *Off: 813.600.4060 ext 124| Fax : 813-600-4061*** *[email protected]|* <[email protected]%7c>* **www.amzur.com*<http://www.amzur.com/> -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/business_intelligence?hl=en.
