*Role: Business Analyst* Location: Atlanta, GA
Duration: Till 07/15/2010 Rate: $47/Hr *There will be an in person interview after the phone screen.* *Must have media industry experience* *Must have good comm skills Must have all required skills.* *Position Description* The resource will be primarily responsible for supporting Clarity applications. The resource will provide Tier 2 support to the business units that utilize the applications. The resource must be detail oriented, as they will be affecting production environments. In general, the resource must have strong troubleshooting skills and be savvy with computers, as they will support a number of EA custom developed solutions and work in multiple, internal EA systems to conduct support (Remedy). The person should have an understanding of Clarity applications that will allow them to troubleshoot issues in these systems and effectively collaborate with Tier 3 developers to for any necessary code changes/fixes. The tier 2 production support responsibilities are to provide support to the customers/users by responding to customer requests for assistance, documenting the problems and actions taken using appropriate tracking tools, coordinating with other team members as necessary to resolve the incident, and communicating resolution to the customer and other appropriate parties in a timely manner. *Experience:* At least five years combined technical and functional business experience, with a minimum of three years information technology experience and two years functional experience in accounting or other business function. Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications. Must have 2-3 years of experience with Clarity application in the follow areas: Portfolio management Request management Resource Management Financial Management Personnel Management Dashboard Time Sheets, Reports and Jobs Proficient skills using the MS Office suite. Experience with client-server architecture. Experience with structured SDLC methodology. Experience in Clarity a must: Experience with relational databases, queries, and Oracle SQL Plus. Three years or more experience CA Clarity as a developer Experience in creating XOG scripts Experience in creating processes using GEL scripts *Competency Assessment:* -Advanced analytical, problem-solving, and troubleshooting skills. -Demonstrated proactive customer service skills. -Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups. -Demonstrated ability to multi-task, and manage priorities. -Demonstrated teamwork skills. *Educational Requirements:* -Bachelor's degree in Accounting, Business, Computer Science or equivalent education/training/experience. *Major Duties and Responsibilities: * -Provide hands-on production support. Troubleshoot, analyzes and implements solutions for issue resolutions (defects, bugs or issues that impact normal business processing). -Monitors, analyze, and evaluate system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate. -Researches and documents issues in the STARS / Remedy system. -Provides support to all users in regards to the Clarity application. -Works with developers on software defects. -Communicates with customers on the phone and via e-mail, per our SLA. -Recommend business process improvements where appropriate. -On Call support a must Thanking you, Mamatha 630 364 1907 [email protected] -- You received this message because you are subscribed to the Google Groups "Business Objects User Group" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/businessobjects?hl=en.
