Shannon, I’ve used Ham Radio Deluxe for many years. I’ve always found their customer service and their software to be first rate. Digital Gain is usually just a simple setting in Yaesu Radios. Why not just set it manually, leave it there and take advantage of the many other features available to you thru HRD.
73, JP, K5JPP Sent from my iPhone > On Mar 21, 2023, at 11:51 AM, Shannon Tassin via BVARC <bvarc@bvarc.org> > wrote: > > > All, > > I purchased Ham Radio Deluxe on 3/10/2023. I did a trial back in 2021 when I > was a new ham and didn’t purchase then, so was no longer eligible for a > trial. Now that I am into FT-8, I was looking for a way to control the DT-G > (digital gain) on my Yeasu FT-991A. > > On the website, the first statement listed is: “Rig Control with full command > support for Yaesu, ICOM, Kenwood, Elecraft, Ten-Tec, FlexRadio, and more”. > There is no asterisk directing you to a listing of things that cannot be > controlled. So based on the advertising, I assume full control of my rig. > > Within the same day of purchase, I try to find how to control DT-G, reach out > to their technical support, am told the software cannot do it, and ask for a > refund. On the same day of purchase. > > Dr. Michael (Mike) Carper, VK4EIE (WA9PIE), the owner, starts responding to > my support requests and refuses to give me a refund. At first, he tells me > with FT-8, I shouldn’t need to be changing DT-G so I don’t need a refund. My > position is, regardless of whether I should or shouldn’t need to do that, I > bought the software just to do that, and it cannot. > > He then proceeds to take the position that there is nothing wrong with his > advertising nor software and thus refuses a refund. He then proceeds to > insult me with statements like the following quote: “We also cannot control > your Mr. Coffee or smart home devices through the FT-991A. But that's due to > the same exact reason - there's no command in the FT-991A command set for a > Mr. Coffee or smart home devices.” > > So much for customer satisfaction!! I am not trying to take advantage of him > nor get something for free – I tried the software in one day and asked for a > refund and he could have disabled my license key then. > > I’ve heard there were issues with this company before and I can clearly state > I would never do business with this company again given the customer service > I have experienced. > > Shannon Tassin > K4SCT > > > ________________________________________________ > Brazos Valley Amateur Radio Club > > BVARC mailing list > BVARC@bvarc.org > http://mail.bvarc.org/mailman/listinfo/bvarc_bvarc.org > Publicly available archives are available here: > https://www.mail-archive.com/bvarc@bvarc.org/
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