Would be great if they’d just make the freeking thing work good…. in the past I liked it.
> On Mar 22, 2023, at 15:01, Lloyd Coker KI5OYC via BVARC <bvarc@bvarc.org> > wrote: > > Short & Sweet, > > HRD was working well, but the log was impossible to configure to different > fields at one point. > i.e., WFD, POTA, FD, etc., and I asked some general questions, including why > creating a different database was not working. > > Tech support stated, "upgrade to the latest version... should fix any issues." > > I was at the latest version (I already thought of that on my own). > I contacted them again, and they were very standoffish... no help at all. > I was paying for the annual support line and software updgrades. > > No more... lousy attitude, and they DID talk down to me. > > My two cents. 😊 > > Lloyd F. Coker > KI5OYC > -----Original Message----- > From: BVARC <bvarc-boun...@bvarc.org> On Behalf Of R.S.Hradilek via BVARC > Sent: Tuesday, March 21, 2023 21:33 > To: BRAZOS VALLEY AMATEUR RADIO CLUB <bvarc@bvarc.org> > Cc: R.S.Hradilek <r...@ccitizens.org> > Subject: Re: [BVARC] Ham Radio Deluxe - Terrible Customer Service! > > As a software developer myself, I can definitively state that the HRD > software is not at fault here. If there is no command in the FT-991A that > will perform the functionality, it cannot do it. I use HRD myself for > occaisional remote connections, and there are a couple things I can't do on > an Elecraft K3 - same reason. > > If you were demanding a refund, I can understand the sarcasm coming from tech > support (which I also do) if you failed to accept his perfectly valid > reasoning. It is not difficult to frustrate a tech support person using the > tactic of irrationality. > > Use the knob. > > BTW: the Winkey interface in HRD sucks. Use WKRemote. > > Roy -- AD5Q > Programming since 1967 > >> He then proceeds to insult me with statements like the following > quote: "We also cannot control your Mr. Coffee or smart home devices through > the FT-991A. But that's due to the same exact reason - there's no command in > the FT-991A command set for a Mr. Coffee or smart home devices. > > > ________________________________________________ > Brazos Valley Amateur Radio Club > > BVARC mailing list > BVARC@bvarc.org > http://mail.bvarc.org/mailman/listinfo/bvarc_bvarc.org > Publicly available archives are available here: > https://www.mail-archive.com/bvarc@bvarc.org/ > > > ________________________________________________ > Brazos Valley Amateur Radio Club > > BVARC mailing list > BVARC@bvarc.org > http://mail.bvarc.org/mailman/listinfo/bvarc_bvarc.org > Publicly available archives are available here: > https://www.mail-archive.com/bvarc@bvarc.org/ ________________________________________________ Brazos Valley Amateur Radio Club BVARC mailing list BVARC@bvarc.org http://mail.bvarc.org/mailman/listinfo/bvarc_bvarc.org Publicly available archives are available here: https://www.mail-archive.com/bvarc@bvarc.org/
