Since we use Asterisk for our phone system, I figured some folks here might be interested in this position. - Robert
---------- Forwarded message ---------- Voxitas has an immediate opening for an Asterisk Support Specialist to service our client base as we continue to make waves in the SIP Trunking business. Your creativity and hard work can give you a front row seat in shaping the next generation of telephony as it unfolds. The primary responsibility of any member of our operations team is to raise customer satisfaction. It is our responsibility to provide stellar service and delight our customers. Job Responsibilities: - Work calmly in a fast paced environment - Maintain exceptional phone etiquette - Troubleshoot customer facing issues, including VoIP phone systems, call setup, call quality and call routing issues, configuration of customer VoIP systems, network related problems, and others. - Assist tier 1 technical support team to resolve VoIP and network issues as well as interface with higher level technical groups/Engineers via ticketing system. Qualifications: - Experience configuring and troubleshooting Asterisk PBX systems including basic Linux commands. - Ability to use diagnostic/troubleshooting tools such as packet capture tools to identify and correct LAN and WAN related issues - Desire and ability to create and refine procedures and processes. - Proficiency with Visio (or other tool) to document and diagram every aspect of an environment. - Communicate and collaborate effectively as a team player. - Ability to communicate professionally and effectively to all levels of the corporation. If you meet these qualifications then forward your resume and salary requirements to [EMAIL PROTECTED] Mark Prather Voxitas Network Operations Manager Office (314) 266-4000 x120 Cell (314) 580-0459 [EMAIL PROTECTED] 210 N. Tucker Blvd. Suite 500 St. Louis, MO. 63101 http://www.voxitas.com
