sorry , i have not seen your comment
I do NOT agree
the project issue does not send the id in the mail header - so the same
problem here
BTW this worked fine in V5 - I do not understand why this is removed.
it's 1/2 line of code to add the id to the subject and IMHO is mandatory
part of every tracking system to uniquely identify the case.
ad 1
* project issue needs a project (mandatory), hence it is not suitable for
"normal" crm requests which are handled by mailgate - it's definitely not
possible to determine a project from a customer request.
ad 2
* if the customers receives a mail with the ticket number, he will use it for
communication hence :
** for communication with partners/clients the bug number must be searchable in
the search view (not via Form goto id)
BTW - it would be nice to supply a an inactive template for then
base.action.rule you mentioned, I am not sure that it is as simple as it
looks at the first glance
** Changed in: openobject-addons
Status: Invalid => New
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OERPScenario, which is subscribed to the OpenERP Project Group.
https://bugs.launchpad.net/bugs/721180
Title:
[6.0] crm - no more ticket number ?
Status in OpenERP Modules (addons):
New
Bug description:
in v5 we had "visible" ticket numbers which have also been printed in the
"subject" of emails
this information is not available nay more - neither in mails not in in forms
how should the communication with partners etc work now ?
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