I have to correct myself *** it is MANDATORY that a bug/request tracker system has to reply on opening a request sending the id back to the requestor with some polite text ....
why? * all tracking system do it - could be not necessary though but... * the requestor wants to add somthing to the first request (this happens all the time) before anyone answers , currently every mail without reference to the first request creates a new case , and we do not have any possibility to merge cases. -- You received this bug notification because you are a member of C2C OERPScenario, which is subscribed to the OpenERP Project Group. https://bugs.launchpad.net/bugs/721180 Title: [6.0] crm - no more ticket number ? Status in OpenERP Modules (addons): New Bug description: in v5 we had "visible" ticket numbers which have also been printed in the "subject" of emails this information is not available nay more - neither in mails not in in forms how should the communication with partners etc work now ? _______________________________________________ Mailing list: https://launchpad.net/~c2c-oerpscenario Post to : [email protected] Unsubscribe : https://launchpad.net/~c2c-oerpscenario More help : https://help.launchpad.net/ListHelp
