I was just thinking as well,

Categorizing (even if I thought about it a lot) has a main inconvienent
for newbies. You would have to make an "Other" categories where most of
question will eventually be dropped in.
At the end, as most of groups long stories, a human being needs to
devote to sort this and clear up, oherwise the list just dies because
of not being answered. So being realistic, a mailing list is done to
help people, and the biggest category needed help is the one that can't
decide which category the problem belongs too (it can be several)..
Maybe a human being (or more) need to be there, I think it needs. Now
the fact of having such people like Nate / ADS7six etc ..spending time
answering beginner questions ( I was one of them), sometimes 100 times
the same question, is it worth having these people working on the v2
bringing lot of new features ?
Actually, considering it, it's exactly the same "problem" of some
commercial companies having gurus ..

To summarize, we can have a bit of everything :

- Automate a "batch" process feeding up a knowledge base upon "word
patern" recognition
- Having people like me or most of user (not newbies but not gurus)
trying to answer most of the "already seen questions"
- The gurus, maybe alerted by the above categories to answer questions
that can have inpacts on release or future enhencements...

Well was just an idea about organizing, trying to "save" the best
people time and effort and having a knowledges base, accessible by
keywords ...

F.


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