Here is the engineer I worked with from Cambium to fix the GPS not working issue and the conversation he sent me to get the radio setup for him to access:
Dave Smudde January 22, 2018 20:46 Craig- There are a few ways to fix the radios. Basically we need to be able to download files onto the the radio via SCP. If you have an SCP server and can set up an account we can provide the files to load on the server do the rest from a WebEx or TeamViewer session. We have to run some of the commands as they provide access to the radios which are not and can not be available to customers. Another way, if we have direct access to the radio we can do it. We currently do not have an SCP server on the internet but I have been able to use my computer at home using my ISP connection and from radios pull files. Being I do this from home I only do it after hours. To do it this way, I would need HTTP, SSH access to the radios and SCP from the radios, if a Firewall is used. A third way which I have done similar requests using VPN and be able to do it from the office. I just need to have our IT department allow and configure the VPN session to your IP. If your radio is accessible from the internet, I just need the IP and password. Dave Best Regards, Craig Oliver President [1454532710326_WavSpeed_Logo_New_Email_Signature.png] 877-Wav-Speed ext. 8111 Office 469-359-6980 Fax 469-951-6900 Cell [email protected]<mailto:[email protected]> ________________________________ From: [email protected] <[email protected]> on behalf of George Skorup <[email protected]> Sent: Tuesday, January 30, 2018 10:39:35 AM To: [email protected] Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Sounds like someone pushed a template from cnMaestro. On 1/30/2018 10:37 AM, Ray Savich via Cambium-users wrote: Thank you for the heads up. First I have heard of this. I am sharing with the product team. Ray Join the Conversation Cambium Networks Community Forum<http://community.cambiumnetworks.com/> From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Mike Scott Sent: Tuesday, January 30, 2018 10:35 AM To: Cambium Networks User Group <[email protected]><mailto:[email protected]> Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Not related, but want to spread the word…if anyone experienced this odd event. Around 10:30am Central Time yesterday, we started receiving calls “Internet is not working”. I was one of the ‘victims’ myself at my home. Common denominator – all the routers are cnPilot R200 and R200P’s. I logged into my home router directly at my home. SSID in the router changed to “cnPilot”. Once I changed the SSID back to the original SSID and re-entered in the ‘password’ – it worked. We’ve had 6 customers call in. Asked them if their router name (SSID) had their original name or did it change to “cnPilot”. Each confirmed – it said “cnPilot”. We’ve been able to remotely log in and correct things….but this is STRANGE ! Will get a ticket going with Cambium to see what’s going on. Thanks for the GPS information, will make notes on it. Mike Scott STT Rural Net Iowa From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Craig Oliver Sent: Tuesday, January 30, 2018 10:18 AM To: Cambium Networks User Group <[email protected]<mailto:[email protected]>> Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade I had that issue a few weeks ago where the 3.5.1 GPS upgrade actually locked up the GPS board and wouldn't even initialize the board to even turn on, even though the software was reporting that GPS was active. Opened up a ticket with Cambium and they had to run it up to one of their engineers to fix the problem. Ended up having to map a Public IP address to the unit and open up ports 80 for www, 22 Inbound for SSH, and needed to make sure that 22 Outbound was open for the device to be able to communicate with their SCP server. The engineer SSH'd in to the device and loaded the GPS files to the unit from their SCP server and it fixed the issue. Just remember to turn off all of those ports to the unit after they're finished. Best Regards, Craig Oliver President [1454532710326_WavSpeed_Logo_New_Email_Signature.png] 877-Wav-Speed ext. 8111 Office 469-359-6980 Fax 469-951-6900 Cell [email protected]<mailto:[email protected]> ________________________________ From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> on behalf of RickG <[email protected]<mailto:[email protected]>> Sent: Tuesday, January 30, 2018 9:11:47 AM To: Cambium Networks User Group Subject: Re: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade Yes. I contacted them and that's exactly what they are going to do. Thanks! On Tue, Jan 30, 2018 at 9:48 AM, Kerry Penland <[email protected]<mailto:[email protected]>> wrote: We had one ePMP 2000 AP fail like this on the GPS upgrade. We called cambium support, they were able to login with their engineering login and restore GPS operation for us. On Fri, 26 Jan 2018 20:12:07 -0500, RickG <[email protected]<mailto:[email protected]>> wrote: Correct. This is NOT a puck problem. The satellites were coming is strong BEFORE the firmware upgrade. I tried downgrading today but that did not help either. See the attached pics. Looks like RMA time. On Fri, Jan 26, 2018 at 3:36 PM, Josh Luthman <[email protected]<mailto:[email protected]>> wrote: No satellites doesn't sound like poor signal to me. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jan 26, 2018 3:28 PM, "Kristian Hoffmann" <[email protected]<mailto:[email protected]>> wrote: We fought with losing GPS sync on ePMP APs at a couple of sites. We had been told to point the pucks south to get the best GPS signal. There were several wild goose chases, as it seemed upgrading/downgrading firmware fixed it, but only sometimes. In the end, the solution at each of these sites was to point the GPS puck straight up. Our best guess was that there was something overloading the GPS receiver in the direction we had them pointed. So pointing them up, while not giving them the best signal, minimized terrestrial interference. At least that's our theory. -Kristian On 01/26/2018 07:39 AM, RickG wrote: Well, I did check the forums and found I'm not the only one. I'm going to try downgrading. Was hoping to find someone here who has gone through it so I dont waste time if it needs to be RMA'd :) On Fri, Jan 26, 2018 at 10:27 AM, Ray Savich via Cambium-users <[email protected]<mailto:[email protected]>> wrote: Have you contacted our support folks or the Cambium Community? [email protected]<mailto:[email protected]> http://community.cambiumnetworks.com/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcommunity.cambiumnetworks.com%2F&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=HohSXgT4Hl1bD%2FzMUEwEwTuHa8JIoW9hGaR5FSQrPiI%3D&reserved=0> Join the Conversation Cambium Networks Community Forum<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcommunity.cambiumnetworks.com%2F&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=HohSXgT4Hl1bD%2FzMUEwEwTuHa8JIoW9hGaR5FSQrPiI%3D&reserved=0> From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of RickG Sent: Friday, January 26, 2018 9:20 AM To: Cambium Networks User Group <[email protected]<mailto:[email protected]>> Subject: [Cambium-users] ePMP 2000 GPS not working after firmware upgrade It worked before, upgraded from 3.5.1, no more :( _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.wispa.org%2Fmailman%2Flistinfo%2Fcambium-users&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=EvnXEUoDidSq67D0tdv5bkQkuLUtmUuOL6dInWZXwA0%3D&reserved=0> -- -RickG _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.wispa.org%2Fmailman%2Flistinfo%2Fcambium-users&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=EvnXEUoDidSq67D0tdv5bkQkuLUtmUuOL6dInWZXwA0%3D&reserved=0> _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.wispa.org%2Fmailman%2Flistinfo%2Fcambium-users&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=EvnXEUoDidSq67D0tdv5bkQkuLUtmUuOL6dInWZXwA0%3D&reserved=0> _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.wispa.org%2Fmailman%2Flistinfo%2Fcambium-users&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=EvnXEUoDidSq67D0tdv5bkQkuLUtmUuOL6dInWZXwA0%3D&reserved=0> -- -RickG -- Using Opera's mail client: http://www.opera.com/mail/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.opera.com%2Fmail%2F&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=t7vqkJJSQ5tUYcUloM8TdebCKgDGvUtpts7IZMOA3b4%3D&reserved=0> _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.wispa.org%2Fmailman%2Flistinfo%2Fcambium-users&data=02%7C01%7Cray.savich%40cambiumnetworks.com%7Ca53ce1b966fc411c525508d567ff8266%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C636529269479199897&sdata=EvnXEUoDidSq67D0tdv5bkQkuLUtmUuOL6dInWZXwA0%3D&reserved=0> -- -RickG _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users
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