___________________________________________________________
Computerworld Daily Shark
August 16, 2004
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Find out what challenges are facing organizations deploying Web
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Shark Tank: Unclear on the Concept
This user wants the latest upgrade he's read about, and he wants it
now! Help desk pilot fish explains that it's a maintenance-only
release, that it won't improve his performance, that the upgrade is
already on the schedule -- but the user howls that he's got to have it
or he'll have fish's head. The help desk prioritizes problems from 1 --
most urgent -- to 4, so fish asks, "What priority do you want for this?
The scale runs from a 1 all the way up to a 4." Gimme a 4! user
demands. Says fish, "That's what he got."
Help!
Help desk supervisor is joking with a newly hired IT pilot fish about
how so many users are lacking in basic knowledge about the software
they use. "So many questions about Microsoft's operating systems and
applications can be solved with a press of the F1 key," fish comments
-- to which the supervisor replies, "What does the F1 key do?"
Emergency, Redefined
This server installation is an emergency, pilot fish is told, so he
flies 1,000 miles overnight to get it set up Monday morning. "I found
the server and associated software with no problem, then asked where
the server was to be located and where the Token Ring hubs would go,"
fish reports. "My contact pointed to a blank wall and said, 'They'll be
installed there in about two months -- when the union electricians put
the office on their schedule.' "
In a Word, Yes
Systems analyst asks support pilot fish to make a configuration change
on her PC but tells fish she's about to leave for lunch. "I explain
that I will remotely control her PC to make the change," fish says. Her
response? "She asks if I will still be able to see the screen if she
turns off the monitor."
Time for a More Formal Password Policy, Maybe?
User to support pilot fish: "What did your T-shirt say yesterday?"
Pilot fish: "Why?" User: "Because that was my password, and I've
forgotten it."
Probably Not
Business student asks IT instructor why fiber-optic networking cable
isn't used everywhere. "Is it because glass is so breakable?" he asks.
No, fiber is quite flexible, fish says. Would you like to see a sample?
"That's OK," student says confidently. "I have a fiber-optic Christmas
tree." When fish brings in a sample of fiber cable, student is puzzled.
"That's not what my Christmas tree looks like," he tells fish. "I must
have a coaxial Christmas tree."
MAKE IT CHRISTMAS IN AUGUST. Send me your true tale of IT life at <a
href="mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</a>.
I'll send a festive Shark shirt if I use it. And check out the daily
feed, browse the Sharkives and sign up for Shark Tank home delivery at
<a
href="http://www.computerworld.com/sharky";>computerworld.com/sharky</a>.
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Can't get enough Tank?
Check out other bite-sized bits of humor, rumors, gossip and fun at
The
Sharkives:
http://www.computerworld.com/departments/opinions/sharktank?stnl
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WE'RE LOOKING FOR CRM STORIES
----------------------------
Have you been part of a CRM implementation? Was it a disaster? Was it
a
rousing success? What did you learn?
We want to hear about it. We'll post online a collection of reader
stories in an upcoming Knowledge Center report.
Send your stories to mailto:[EMAIL PROTECTED]
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