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Computerworld CRM
August 16, 2004
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In this issue:
* Oracle Gives CRM Another Shot
* IBM Delivers Process-modeling Boost
* U.S. Banks Balk At Data Classification
* ATG Picks Up CRM Vendor Primus
* Microsoft Partners Merge For Midmarket Critical Mass
* PeopleSoft To Launch Mobile Synchronization
* Getting Personal (Again)
Other Resources:
CRM OnDemand Zone
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Oracle Gives CRM Another Shot
Oracle hopes to finally make good on its CRM investment with an upgrade
that offers salespeople a carrot to get them to adopt sales force
automation tools.
http://www.computerworld.com/newsletter/0,4902,95273,00.html?nlid=CRM
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IBM Delivers Process-modeling Boost
IBM said its WebSphere Business Integration Modeler Version 5 can be
used to map complex supply chain, customer service and other corporate
operations.
http://www.computerworld.com/newsletter/0,4902,95161,00.html?nlid=CRM
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U.S. Banks Balk At Data Classification
A data classification standard being drafted by Canadian banks will
make it easier for third-party service providers to protect regulated
data. A similar effort is needed in the U.S., experts say, but the
challenges are greater.
http://www.computerworld.com/newsletter/0,4902,95271,00.html?nlid=CRM
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ATG Picks Up CRM Vendor Primus
Art Technology Group Inc. announced plans to acquire Primus Knowledge
Solutions Inc. in an all-stock transaction valued between $30 million
and $33 million.
http://www.computerworld.com/newsletter/0,4902,95286,00.html?nlid=CRM
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Microsoft Partners Merge For Midmarket Critical Mass
Two Microsoft Corp. channel partners said they will merge to form a new
company that will be among Microsoft's largest global partners serving
midmarket business applications customers.
http://www.computerworld.com/newsletter/0,4902,95288,00.html?nlid=CRM
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PeopleSoft To Launch Mobile Synchronization
PeopleSoft Inc. announced a deal with Intellisync to use its data
synchronization technology, Intellisync Mobile Suite, to enable its
enterprise users deployed on PeopleSoft's Enterprise and EnterpriseOne
product suites to wirelessly update data and work offline while
disconnected from the corporate server.
http://www.computerworld.com/newsletter/0,4902,95287,00.html?nlid=CRM
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Getting Personal (Again)
Personalization technologies haven't lived up to the hype that started
during the dot-com boom, but some companies ar taking another look at
them.
http://www.computerworld.com/newsletter/0,4902,95219,00.html?nlid=CRM
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Was it a rousing success? What did you learn?
We want to hear about it. We'll post online a collection of reader
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