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Computerworld CRM
August 23, 2004
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In this issue:
* J.D. Edwards Users Still Aren't Sold On PeopleSoft's Takeover
* Sidebar: Users Have More Choices, Better Support, PeopleSoft Exec Says
* Sidebar: Acquisition's Long-Term Effect Is Still An Open Question, Analysts Say
* HP Pledges To Correct Order Processing Problems
* Cisco, Microsoft Merge IP Telephony With CRM
* EDS Picks Siebel As Its Preferred CRM Vendor
* Confidential Oracle Sales Data Likely To Be Released
* Media Giant BSkyB Sues EDS Over Troubled CRM System
* Linux Wins Heart Of Global SAP User
Other Resources:
CRM OnDemand Zone
Access free white papers, case studies, product demonstration and more
in the CRM OnDemand Zone.
http://zones.computerworld.com/crmondemand?lpid0127036500750000idlp
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Computerworld Web App Delivery Research Report
Find out what challenges are facing organizations deploying Web
applications and what your peers have done about them. This May 2004
report, filled with key findings, charts and graphs will help you to
plan for the inevitable issues surrounding Web app delivery.
http://www.computerworld.com/ads/go2/10248646.html
************************************************************
J.D. Edwards Users Still Aren't Sold On PeopleSoft's Takeover
Based on interviews with J.D. Edwards users and an informal poll
conducted by Computerworld, PeopleSoft has yet to win over the
new customer base that it inherited after buying its former competitor
12 months ago.
http://www.computerworld.com/newsletter/0,4902,95412,00.html?nlid=CRM
____________________________________________________________
Sidebar: Users Have More Choices, Better Support, PeopleSoft Exec Says
Ram Gupta, vice president of products and technology at PeopleSoft,
says in an interview that the company has increased development of the
applications acquired when it bought J.D. Edwards and improved the
technical support available to users of the products.
http://www.computerworld.com/newsletter/0,4902,95413,00.html?nlid=CRM
____________________________________________________________
Sidebar: Acquisition's Long-Term Effect Is Still An Open Question, Analysts Say
One year after PeopleSoft completed its acquisition of J.D. Edwards,
analysts say it's still too early to be sure about what the deal will
ultimately mean for the software vendor and its rivals in the business
applications market.
http://www.computerworld.com/newsletter/0,4902,95407,00.html?nlid=CRM
____________________________________________________________
HP Pledges To Correct Order Processing Problems
At HP World, company officials scrambled to reassure
customers that it is working hard to fix its order processing problems
by the end of this month.
http://www.computerworld.com/newsletter/0,4902,95324,00.html?nlid=CRM
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Cisco, Microsoft Merge IP Telephony With CRM
Cisco Systems plans to offer a tool to help small and medium-sized
businesses use Microsoft CRM software in combination with a Cisco IP
communication system.
http://www.computerworld.com/newsletter/0,4902,95426,00.html?nlid=CRM
***************SPONSOR**************************************
Crate & Barrel needed a state of the art communications platform for
its new headquarters. SBC Datacomm's solution: an IP-based telephony
infrastructure that is expected to save the retailer $180,000 over five
years, as compared with a traditional PBX.
http://zones.computerworld.com/sbc?lpid0106037000761108idlp
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EDS Picks Siebel As Its Preferred CRM Vendor
After a turbulent period of lackluster revenue, management changes and
layoffs, EDS is trying to reposition itself by developing
industry-tailored packaged systems for handling common business
processes.
http://www.computerworld.com/newsletter/0,4902,95427,00.html?nlid=CRM
____________________________________________________________
Confidential Oracle Sales Data Likely To Be Released
U.S. District Court Judge Vaughn Walker said sales documents detailing
highly confidential information, such as which companies receive
discounts on Oracle products and the size of the discounts, are likely
to be made public.
http://www.computerworld.com/newsletter/0,4902,95285,00.html?nlid=CRM
____________________________________________________________
Media Giant BSkyB Sues EDS Over Troubled CRM System
London-based media giant British Sky Broadcasting Group has filed a
legal claim against Electronic Data Systems over a problematic CRM
system designed to support the media company's customer support call
centers.
http://www.computerworld.com/newsletter/0,4902,95316,00.html?nlid=CRM
____________________________________________________________
Linux Wins Heart Of Global SAP User
Switzerland's Endress+Hauser (International) Holding AG, a global
supplier of process control systems, has migrated all its business
applications from SAP AG to a mainframe running the open-source Linux
operating system.
http://www.computerworld.com/newsletter/0,4902,95353,00.html?nlid=CRM
***************SPONSOR**************************************
Computerworld Web App Delivery Research Report
Find out what challenges are facing organizations deploying Web
applications and what your peers have done about them. This May 2004
report, filled with key findings, charts and graphs will help you to
plan for the inevitable issues surrounding Web app delivery.
http://www.computerworld.com/ads/go2/10248646.html
************************************************************
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