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Computerworld ROI
August 24, 2004
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In this issue:
* Attorney Says Sloppy IT Deals All Too Common
* Rx For Success
* Ford Kills 'Everest' Procurement Software System
* Media Giant BSkyB Sues EDS Over Troubled CRM System
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Attorney Says Sloppy IT Deals All Too Common
IT managers and contract specialists often fail to include important
criteria in their technology purchasing deals, such as performance
promises that vendors make in response to requests for proposals,
according to contract negotiation experts.
http://www.computerworld.com/newsletter/0,4902,95396,00.html?nlid=ROI
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Rx For Success
Why do doctors resist hospital safety projects? Because the technology
slows them down and disrupts workflow. Here's how to get the system
right and motivate doctors to give it a try.
http://www.computerworld.com/newsletter/0,4902,95358,00.html?nlid=ROI
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Ford Kills 'Everest' Procurement Software System
Ford Motor Co. has decided to stop work on a major procurement software
system built around Oracle's 11i E-Business Suite of apps and plans to
move back toward its original custom-written, mainframe-based
applications.
http://www.computerworld.com/newsletter/0,4902,95335,00.html?nlid=ROI
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U.K. Media Giant Sues EDS Over Troubled CRM System
British Sky Broadcasting Group has filed a legal claim
against Electronic Data Systems over a problematic CRM
system designed to support the media company's customer support call
centers.
http://www.computerworld.com/newsletter/0,4902,95316,00.html?nlid=ROI
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