NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND LARRY HETTICK ON CONVERGENCE 09/08/04 Today's focus: What's not a problem with VoIP
Dear [EMAIL PROTECTED], In this issue: * Survey shows certain factors not problems with VoIP ��implementation * Links related to Convergence * Featured reader resource _______________________________________________________________ This newsletter is sponsored by pulver.com IP CONVERGENCE IS NOW. IP CONVERGENCE IS VON. Register for Fall VON and join 5000 communications professionals at the world's largest and most established VoIP and IP communications event. Now in it's 8th year! No hype, just straight talking advice from people with live experience building and implementing IP communications across enterprise and service provider networks. 18-21 October. Boston. http://adserver.fattail.com/redir/redirect.asp?CID=80955 _______________________________________________________________ DEFENSIBLE MESSAGING ARCHITECTURE Acceptable-use policies. SPF and SMTPi. Are you fluent in the new language and best practices of sophisticated content management? Get up to speed fast and stay ahead of the spammers at at Strategy & Management for Messaging & Spam, the sophisticated new Network World Technology Tour event coming to Atlanta, Dallas, Denver and New York in September. http://www.fattail.com/redir/redirect.asp?CID=79684 _______________________________________________________________ Today's focus: What's not a problem with VoIP By Steve Taylor and Larry Hettick This time we want to wrap up our discussion of the poll of users who were not happy with their VoIP implementations. Last time we identified the top reasons for dissatisfaction - but it's also useful to know what did not show up as being a problem. Clearly, applications were not a problem. The choice, "Applications were difficult to implement," was chosen by only 16% of the respondents. Actually, this is not surprising. If the users were having problems getting the VoIP implementation up and running in the first place, they probably never made it to the stage of implementing applications. Three additional choices also were not strong factors, with each being chosen by less than 30% of the respondents. "Transition from traditional telephony more difficult than anticipated" scored the second to the lowest, with only 16% finding this to be a problem. The next two responses tied with about 27% finding them to be problems. Equipment manufacturers can feel pretty good about the first of these, "Equipment was unreliable." So the problem seems to be more with managing the equipment than with the equipment itself. The other response with only 27% was "Move to VoIP was dictated by management that didn't understand the problems." This is the really good news. The fear with any new technology is that the hype, rather than the reality, gets used in a top-down selling environment. Perhaps one of the major inhibitors - lack of budget - is playing more strongly here and performing an effective counterbalance. One final comment. We asked about the companies that people were dissatisfied with - and we did not find a "stinker." In fact, the percentage of people dissatisfied with a given company tended to mirror the market shares for each of the companies. RELATED EDITORIAL LINKS 2004 VoIP Lack-of-Satisfaction Survey http://www.surveymonkey.com/s.asp?u=94613593787 VoIP - tried it and didn't like it? Network World Convergence Newsletter, 08/23/04 http://www.nwfusion.com/nlconvergence561 _______________________________________________________________ To contact: Steve Taylor and Larry Hettick Steve Taylor is President of Distributed Networking Associates and Publisher/Editor-in-Chief of Webtorials.Com. For more detailed information on most of the topics discussed in this newsletter, connect to Webtorials.Com <http://www.webtorials.com/>, the first Web site dedicated exclusively to market studies and technology tutorials in the Broadband Packet areas of Frame Relay, ATM, and IP. He can be reached at <mailto:[EMAIL PROTECTED]> Larry Hettick an industry veteran with over 20 years of experience in voice and data. He is currently Vice President for Wireline Solutions at Current Analysis, the leading competitive response solutions company. He can be reached at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=79128 _______________________________________________________________ ARCHIVE LINKS Archives of the Convergence newsletter: http://www.nwfusion.com/newsletters/converg/index.html _______________________________________________________________ FEATURED READER RESOURCE CHECK OUT NW FUSION'S NEW WHITE PAPER LIBRARY NW Fusion's White Paper Library was recently re-launched with new features and improved capabilities! Sort NW Fusion's library of white papers by Date and Vendor, view white papers by TECHNCIAL CATEGORY, mouse over white paper descriptions and take advantage of our IMPROVED white paper search engine. CLICK HERE: <http://www.nwfusion.com/vendorview/whitepapers.html> _______________________________________________________________ May We Send You a Free Print Subscription? You've got the technology snapshot of your choice delivered at your fingertips each day. 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