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ENTERPRISE WINDOWS: OLIVER RIST                 http://www.infoworld.com
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Monday, September 13, 2004

GUTTING LONGHORN IS A BAD IDEA

By Oliver Rist

Posted September 10, 2004 3:00 PM Pacific Time

My presidential choices look like an episode of "Fear Factor," my sister
thinks the only newsmagazine not influenced by the government is Mother
Jones, IBM took my beautiful ThinkPad T40p back, and Microsoft just
announced that Longhorn is going to lose features just so we can install
it on Redmond's sales schedule. About the only good thing I've got going
is that football season starts next week (after 20 years of painful
endings, I'm still giddy when I think of the Pats starting off as
favorites).

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In the meantime, I read another pundit's essay on why the
Longhorn-gutting is the right decision for Microsoft -- how extending
the schedule will upset PC makers and how Redmond risks mass defections
to other platforms (like those crazy Linux people) if it doesn't keep
close to its release schedule. See, columns like that are what happen
when you approach this industry from the press kit perspective.

If you put down your press card and get dirty in the real world a bit,
you quickly see that gutting Longhorn is definitely not a good decision.
Certainly not for us, meaning Microsoft's end-users and IT customers.
Several of the businesses with which I work are seriously considering
moving everything to Linux -- and absolutely none of them are doing it
because Microsoft isn't releasing enough new products. They're
considering a change specifically because the grasping fingers in
Redmond are releasing too many products, each pulling you toward yet
other Microsoft products.

It's become a veritable whirlwind of new releases, upgrades, patches,
release schedules, and, most problematic, ongoing license fees. Not to
mention all the extra bucks spent on IT staff-hours, consultants, and
the continuing mirage of security. In the eyes of these IT managers,
Linux doesn't represent more features; it represents some peace. A
little breathing room. A little yoga-mat time so they can once again
figure out how to make PCs a business tool instead of a budgeting
burden.

It has become a recurring and increasingly painful meeting for me and
countless other IT directors, network managers, and consultants: the
Annual Microsoft Expense and New-stuff meeting (aka AMEN, which is,
coincidentally, the last word we utter before going into the conference
room). They used to occur only every two years or so. But between
Office, Exchange, SQL Server, the rest of the nebulous Server family,
and the operating systems, I seem to be in several such meetings at
least once per year per client. And don't think the suits aren't
noticing. In a time that can only be described as "economically
troubled," Microsoft is single-handedly making the IT department a
bigger cost center than ever. And that's exactly what we don't want to
be right at this moment.

Now Microsoft is telling me flat out that not only can I expect
continued AMENs, but the one I'm going to have in mid-2006 is going to
be about fewer features. This is a good thing? Same money, fewer
features, and with the looming prospect of yet more dollars out the
Windows when the features not ready for 2007 come galumphing along in
2008 as part of a can't-be-ignored-but-once-again-untested service pack
upgrade. Yeah, that'll sell easy. Or worse yet, an interim product
upgrade that actually has software license fees associated with it in
addition to the consulting dollars. Ouch.

If Microsoft wants to keep companies from looking at Penguin migrations,
then it must start thinking about its customers. A lack of new features
isn't the problem. The security nightmare coupled with this endless
stream of upgrade costs is what's driving customers to look at Linux.
They're not hunting for advanced features (although they are pleasantly
surprised when they find out what the Penguin can do). They're just
looking for a stable set of computing tools they can use to work their
business without having to worry about some kind of massive upgrade
upheaval. Linux gives them that opportunity, Redmond doesn't.

My vote would be for Microsoft to push Longhorn out until 2009 if need
be. Meantime, work your posterior off making Server 2003 and XP the most
stable and secure platform it can be. Then, when 2009 rolls around,
you'll have something exciting, feature-rich, and worthwhile to offer
customers that appreciate the platform. That's a tough scenario for the
Penguin.

Or you can keep twisting your customers' arms every year and a half,
forcing them to "upgrade" to whatever you've got ready at the time while
endlessly dipping your fingers in their piggybanks. See how far that
gets you.

Oliver Rist is a senior contributing editor at InfoWorld.


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