Sue Burchett wrote... >Any idea when Eugene's replacement will introduce himself?
You would appear to have missed the postings about this. In the short term, at least, the arrangements are something like: 1. Complaints to be taken over by Jonathan Bryant, currently Head of Customer Service, assisted by Liz Horne, currently administering complaints nationally (as maternity cover). 2. Media Relations and Corporate Affairs to be covered by Ed Fox, currently Corporate Affairs Manager for British Waterways London, who will recruit a new team as there are some vacancies. 3. User group relations will be covered by Jonathan Bryant, working closely with Simon Salem, Marketing and Customer Service Director, except in the area of inland marine trade relations which Sally Ash will look after. I understand that, in general, these roles will be on top of what these people already do, give or take a little. -- Martin Clark Internet Boaters' Database http://www.boaterweb.co.uk Pennine Waterways Website http://www.penninewaterways.co.uk
