--- In [email protected], Adrian Stott <[EMAIL PROTECTED]> wrote: > > "Robin Smithett" <[EMAIL PROTECTED]> > wrote: > > >From all of this you can make deductions. What they haven't replaced is Eugene's largely unheralded role as the home > >of good sense within BW. > > I think the main deduction is BW has in effect cancelled the position > he held. Spreading his role (which the hours he spent shows actually > requires more than one person to be dedicated to it full-time) among > three other people who were already busy shows that BW does not see > the need for that role (any more?). > > Bad news. > > Adrian > > > Adrian Stott > 07956-299966 >
I would havethought it plinly obvious why they haven't replaced Eugene. Whenever I came up against a brick wall with BW, whenever they didn't make sense or couldn't resolve my problems, Eugene was there to help. Most of these issues were financial and could not be handled by the totally inadequate 'call centre' managers employed by BW who had never even seen a boat let alone knew what a canal was. Eugene always came to the rescue, seeing sense above beaurocracy and restoring calm. Without him, or someone similar, BW can hide behind their wall and are answerable to no-one. Thre is now no-one to assist customers, no- one to give customers anything but grief, with a 'we'll do it our way' attitude. I use the term 'customers' lightly as we all 'own' the waterways as tax payers and should have our say, but this is no longer possible. Just another nail in the BW coffin towards the desruction of the waterway environment that I used to enjoy and is no longer there, and another move towards international theme park status.
