Richard Tanner wrote:
> As far as customer service goes, Orange is based in the UK but always manage
> to give the impression that they don't really give a damn. Three, based in
> India, are helpful but the accent and the poor quality of the calls
> sometimes makes it difficult for me to understand.
Yes I've been told that about three as well but more worrying is that
when a technical issue is raised they can't fix it. My friend (who is on
the same 12 month package as you) cannot sent or receive email via an
external server and they have no idea or apparent inclination to fix it
despite repeated calls. He's in the process of cancelling the deal and
requesting a refund.
My own technique with Orange, with whom I have dealt since they first
started, is to stay out of contract as much as possible and if things go
wrong escalate to a manager, reminding them how much money it will cost
them if I leave. (Until 3G came along and data prices fell through the
floor I was regularly spending over £100 a month with them.) Awful to
have to be like that but it does motivate them to fix things. Not its
become a cheap consumer service I guess that approach will no longer
work but fortunately the service has improved so maybe I won't need to.
Steve
NB Bream
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