There should be a stack trace in the CAS logs.   That should help resolve
the issue.


On Fri, Aug 30, 2013 at 5:03 AM, Sylvain
<[email protected]>wrote:

> Hi !
>
> We have an application (Esup Portail based on uPortal) which display
> multiples iframes in the same page for differents cassified applications.
> Most of the times, all works as excepted but sometimes, we've got this
> error message (HTTP error 500) :
>
>   CAS is Unavailable
>   There was an error trying to complete your request. Please notify you
> support desk or try again.
>
> If we refresh the page, message disappear and application is launched.
>
> In the log4j configuration, we have defined error level to INFO for root
> logger. We have much more information but nothing to help us. :(
>
> For information, we run CAS 3.5.2 over Tomcat 7.0.28-4 with OpenJDK 6b27
> and HTTP client language configuration (Accept-Language) if forced to "en"
> according to http://web4.uwindsor.ca/its/faq/id/523 (which don't resolve
> our problem).
>
> How could we resolve this or have more information on what disturb the
> process ?
>
> Best regards,
> Sylvain
>
> PS : screenshot of the portal in attached file.
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