Hi Matt, I'm glad to see someone from IPExpert stepping up here. I'm assuming you are making this statement because your role as CTO puts you in a position to drive the accuracy of the training material (I don't know IPExpert's internal structure, of course). It's surprising to hear that you've never received any reports of errors, as it means two things:
1. IPExpert's QA and publishing teams are not observing the OSL which is, by definition, the active online user community for IPExpert products. 2. Other IPExpert staff such as Marko and Anthony, who are active on this list, are not propagating error reports up to the appropriate teams, or their reports are not being received/handled correctly. There's a process breakdown somewhere. There are numerous posts on this list from people who have posted errors to OSL, submitted them to other resources at IPExpert, etc., and have simply given up reporting errors because of the complete non-response and non-action. And then IPExpert turns around and rolls out new products which certainly feels like a slap to any of us who have been struggling through the existing products that go un-fixed. I certainly understand that there's a fine line between lab errors and presenting a realistic lab environment with all of its ambiguities. But for me the line is the DSG. The DSG should be *correct.* For those of us on a self-study path, the DSG is our instructor. I need it to be a reliable source of correct information on the lab tasks. I spent a lot of money on this program, and thought I did a lot of research in to picking the "right" vendor, and so far I've been disappointed in the workbook materials' quality. I very much hope you're sincere about stepping up to start getting this right. I will forward my own DSG error reports to you Matt, as I'd really like to feel like IPExpert's materials are a willing partner in the studies, rather than feeling like they are yet another challenge I have to overcome in my quest for CCIE. Best regards, Bob On Oct 31, 2011, at 6:59 AM, Matt Just wrote: > This is the first I have been made aware of any errors in any of the > workbooks since I have joined the company. If you or anyone feels that they > have found a configuration or topology error in any of the workbooks please > email me directly the workbook volume, Lab number/Section, and any info on > where you feel there is an error and I will have these reviewed. > > Regards, > > Matt Just – IPexpert, Inc. > > CTO – Chief Technical Officer > Email: [email protected] > Linkedin: http://www.linkedin.com/in/mattjust > Twitter: matt_just > Facebook: http://www.facebook.com/mattmjust > Office: (810) 326-1444 Ext: 331 > Mobile +1 (810) 406-7218 > > Sent from my iPhone > > On Oct 31, 2011, at 4:05 AM, Scott Sierra <[email protected]> wrote: > > Have to agree with some of this. > > It takes years to build a company's reputation and only 5 minutes to > destroy it. > > Why weren't the work books updated and made available electronically? No, > it doesn't help with my learning or fault finding skills, it frustrates me > more than anything else and wastes my rack time and study time. It's kind > of the reverse of a normal consulting position, we pay you for a product > that we have to find faults with. By not updating the workbooks the same > questions get posted on OSL every few months. > > Personally for me I am happy with most of the video on demand material and > very happy with the OSL simply because the community is very supportive. > > I will not be purchasing any further products from IPExpert in the future > and have already signed up to other providers for certain training material. > > Sorry for the moan but this is an opportunity to air my frustrations with a > product that I struggled to pay for only to feel a little let down and > unmotivated to study at times. > > Regards, > Scott > > On 31 October 2011 05:45, Thomas Raabo - Zitcom A/S <[email protected]> wrote: > > What happend IPexpert?... > > > The blog was so good... ? It provided a great in depth blog on advanced > > topics... > > But now it´s only commercials! > > And I really don't know why you are accepting Anthony Sequeira blog posts? > > They are so un technical > > http://blog.ipexpert.com/2011/09/07/follow-the-path-troubleshooting/ > > > And how can you start selling new R/S products when the existing ones are > > full of errors and you don´t update them based on the feedback on OSL? > > > Would i recommend IPexpert? No to a colleague > > > Video on demand - INE does it much much better > > Workbook 1 - INE is better > > Workbook 2 - Hell no .. waste of time with all the errors > > Workbook 3 - Maybe but still errors and they are not getting updated > > Bootcamp - HELL yeah Marko is great..! > > > Maybe it´s time to focus on teaching again? > > > > Med venlig hilsen | Best regards > > Thomas Raabo > > Netværksansvarlig > > > > > _____________________________________________ > > [email protected] | Direkte: +45 69 10 60 18 | Tlf.: +45 70 23 55 66 > > > _______________________________________________ > > For more information regarding industry leading CCIE Lab training, please > > visit www.ipexpert.com > > > Are you a CCNP or CCIE and looking for a job? Check out > > www.PlatinumPlacement.com > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
