Try setting "Maximum Number of Sessions" to 1 in JTAPI trigger. -Prabahar
> Date: Wed, 15 Apr 2009 15:41:20 +0530 > From: Tanmay Devare <[email protected]> > Subject: [OSL | CCIE_Voice] ipcc express - contacts waiting > To: [email protected] > > Hi list, > > Requirement : There should be only one call in queue for IPCCX. > > Tried using "Get Reporting Statistics" step under queued step with > combination of "contacts waiting" from overall IPCC Express/ CSQ IPCC > Express but no luck. > > I have selected "resulting statistics" as string variable. > > Has anybody got this working?
