Try this, Cisco 7965 SCCP to SIP Firmware Upgrade November 17th, 2009 by Mark
Recently I needed to change the firmware on some Cisco 7965 phones from SCCP to SIP. By far the simplest method is loading the COP file on UCM and letting the phone upgrade on its own. In my case, this upgrade was being done without using UCM. The Cisco read-me doc for the SIP firmware covers the COP upgrade procedure only. It tells you that you may unzip the files on a TFTP server but there is no procedure which explains what else you must do to load the SIP firmware. In this example I am upgrading Cisco 7965 phones to SIP firmware 8.5. Once you have downloaded the zipped version of the SIP firmware from CCO place the unzipped files in your TFTP servers root directory. Modify your XMLDefaults.cnf.xml file so the load information matches your firmware. <loadInformation8 model=”Cisco 7965″>SIP45.8-5-3TH1</loadInformation8> You should connect your IP phone to LAN where DHCP provides the IP, subnet, and TFTP server IP. Make sure your phone has DHCP enabled = YES. Your DHCP server needs to support DHCP Options. TFTP option 66 is required for Cisco phones running SIP. Option 66 can be used to provide an IP address (recommended) but can also support a DNS names (assuming you are also providing at least one DNS server IP via DHCP). Option 150 only supports IP addresses and is required for SCCP firmware. You can safely configure your DHCP to issue both TFTP options. Next pull the power from your phone and plug it back in. Hold down # until the line keys start to blink and press 123456789*0# and your phone should reset. Your phone should display “Upgrading” on the screen. If you are using a Unix based tftp server you can execute tcpdump port 69 and you should see your phone requesting the files. Your phone should display the progress of the SIP firmware upgrade and eventually reboot. After it reboots you can press Settings > Model Information and scroll down until you see the Call Control Protocol = SIP. If you performed a factory reset and did not have DHCP enabled then your phone is most likely stuck at the Upgrading screen. Pressing keys on the phone will not change the status. At this point you should pull the power, plug it back in, hold # and then enter the keys 3491672850*# to factory reset the phone. This allows the phone to clear its flash and still download new firmware. Your screen is going to be totally black and it will appear as if your phone is not functional, but the phone is really sending a DHCP request and waiting for an IP, subnet, and TFTP IP assignment before proceeding to download the firmware. All of this is happening while the phone’s screen is black. If you want to read the official word on this, Cisco has a field notice<https://www.cisco.com/en/US/ts/fn/620/fn62949.html> on their web site. Monitoring tcpdump on the TFTP server is useful in this case because you know the phone is doing something. Also, you can view the DHCP bindings to verify your phone successfully acquired an IP address. Copyed from www.markholloway.com<http://www.markholloway.com> it might help. Brgds, Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Direkt: +46108787498 Växel: +46108787400 roger.kallb...@cygate.se<mailto:roger.kallb...@cygate.se> ________________________________ Från: CCIETalk.com [cciet...@gmail.com] Skickat: den 28 februari 2010 02:20 Till: Jeff Garvas Kopia: ccie_voice@onlinestudylist.com Ämne: Re: [OSL | CCIE_Voice] 7961 Factory Reset now Stuck in Upgrading Nope. Plugged into my HQ-SW so kinda crazy what's going on. It is NOT actively pulling data. Its been sitting at the initial UPGRADING screen for couple of hours now On Sat, Feb 27, 2010 at 7:55 PM, Jeff Garvas <j...@cia.net<mailto:j...@cia.net>> wrote: Is it actively pulling data? Is it sitting across a F/R link that you may have shaped or QoS'd down to 56k? On Sat, Feb 27, 2010 at 7:18 PM, CCIETalk.com <cciet...@gmail.com<mailto:cciet...@gmail.com>> wrote: I just went ahead and factory reset one of my 7961s and now it is stuck in UPGRADING and shows the mac on the screen. I enabled auto-reg on CUCM and the phone is configured in the correct vlan and it has been sitting like this for 30min now. HQ-3750#sh cdp nei fa1/0/4 detail ------------------------- Device ID: SEP0019305E0A37 Entry address(es): Platform: Cisco IP Phone 7961, Capabilities: Host Phone Interface: FastEthernet1/0/4, Port ID (outgoing port): Port 1 Holdtime : 167 sec Version : 79XX_default_load advertisement version: 2 Duplex: full Power drawn: 6.300 Watts Power request id: 2615, Power management id: 0 Power request levels are:6300 0 0 0 0 Management address(es): It can't be normal...... -- www.ccietalk.com<http://www.ccietalk.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> -- www.ccietalk.com<http://www.ccietalk.com>
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