Hello, I have been making a test and find out the following issue:
So, I set the AAR Mask to CTI Route Points Line Settings, and the calls from Branch1 to UCCX when there was no WAN bandwidth available were routed through PSTN successfully. I have not set any AAR Group and AAR CSS for CTI ports, but the HQ gateway has them. So when I called the UCCX IVR (simpla AA script) through HQ Gateway and dialed the Branch 1 Phones extensions, the call has been routed through PSTN based on CAC restrictions. Well that's ok with CAC. But I cannot understand how the AAR got worked, when neither CTI ports nor the CTI Route Point had any AAR configuration (AAR Mask has been also removed from the CTI RP Line). HQ Gateway had the AAR Group and CSS set. So based on that, UCCX took the HQ gateway setttings of AAR and made a call?
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