Hi Datucha,

In your scenario whats confusing me is how aar is triggered. As far as I know 
AAR isn't supported with CTI

Regards,
Mohammed Al Baqari

Sent from my iPhone

On Jan 8, 2012, at 9:11 PM, datucha123 datucha123 <[email protected]> wrote:

> Hello,
>  
> I have been making a test and find out the following issue:
>  
> So, I set the AAR Mask to CTI Route Points Line Settings, and the calls from 
> Branch1 to UCCX when there was no WAN bandwidth available were routed through 
> PSTN successfully.
>  
> I have not set any AAR Group and AAR CSS for CTI ports, but the HQ gateway 
> has them.
>  
> So when I called the UCCX IVR (simpla AA script) through HQ Gateway and 
> dialed the Branch 1 Phones extensions, the call has been routed through PSTN 
> based on CAC restrictions. Well that's ok with CAC. But I cannot understand 
> how the AAR got worked, when neither CTI ports nor the CTI Route Point had 
> any AAR configuration (AAR Mask has been also removed from the CTI RP Line).
> HQ Gateway had the AAR Group and CSS set. So based on that, UCCX took the HQ 
> gateway setttings of AAR and made a call?
>  
>  
>  
>  
>  
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