Check your CCM replication, and verify no un-asigned DNs. 

 

Reset your jtapi user/password, and restart UCCX Node Engine.

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of CCIEing
Sent: Tuesday, February 05, 2013 2:31 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX - Adding cucm trigger failed

 

Hello everyone,

 

I restore my UCCX to it's fresh install status, them I went through the
integration steps, I configured an application then when I tried to add the
trigger the 

 

system failed to add this trigger, This message appear "Could not update the
user on the Cisco Unified CM."

 

Attached you can find the screenshot for the error.

 

Notes

- there is no number in the CUCM with DN 1250.

- both uccxjtapi and rmcm users are created on CUCM

 

Any idea please.

 

Thanks 

 

 

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