FWIW - I know I'm also used to getting that message from UCCX but you will get it from CUE as well for reasons like the one I mentioned above. I tested this in my lab to confirm and if you'd like to try, just disable the voicemail application in CUE while using the SIP trigger that points to it. It will ring out several times and then play the message which the OP reported. The fact that it's getting to CUE and the error prompt is being played eliminates much of the troubleshooting outside of CUE. Also, if you'd like to confirm for sanity sake that the call is in fact hitting CUE and not UCCX, just debug ccsip messages on the SC router and watch the call route to CUE.
On Tue, Sep 10, 2013 at 12:32 PM, Hesham Abdelkereem < heshamcentr...@gmail.com> wrote: > First of all, > > How is your SiteC Router CUE? Is it originally MGCP Gateway integrated > with CUCM and the CUE is integrated with CUCM or CME? > If that happens , The only way I could think of that your CTI Route Point > 85224044220 has mistakenly configured with Call Forward Unregister to the > UCCX Pilot 4000 > You have to check carefully the CTI RP for UCCX Trigger as well as the CUE > there could be somesort of typo error caused that. > > Also make sure on SiteC Gateway you have that config > > application > global > service alternate default > > ccm-manager fallback-mgcp > > > voice translation-rule 8 > rule 1 /^\*/ // > voice translation-profile vmredirect > translate redirect-called 8 > dial-peer voice 4220 voip > destination-pattern 42..$ > session protocol sipv2 > session target ipv4:142.1.66.253 > dtmf-relay sip-notify > codec g711ulaw > vad > translation-profile out vmredirect > > > > > Make sure you have that config on the CUE > > ccn subsystem sip > gateway address "142.1.66.254" > mwi sip unsolicited > end subsystem > ccn trigger sip phonenumber 4220 > application "voicemail" > enabled > maxsessions 6 > end trigger > Also make sure the LO0 is routed properly and pingable from any router to > CUE and from CUE to all your network > Int lo0 > ip ospf network point-to-point > > > > > On 10 September 2013 08:37, Martin Sloan <martinsloa...@gmail.com> wrote: > >> Hello, >> >> You can get that message if the SIP trigger is enabled for SRST but for >> some reason the voicemail application isn't. Login to the CUE via CLI and >> check that your SIP trigger is pointing to the voicemail application and >> also do a 'show ccn application' to check the status of the voicemail >> application. Guessing from your error, it might not be enabled. >> >> Marty >> >> >> >> On Tue, Sep 10, 2013 at 10:27 AM, probert...@gmail.com < >> probert...@gmail.com> wrote: >> >>> Hi, >>> >>> >>> "*I'm sorry*, *we* are currently experiencing system problems and are >>> *unable >>> to process your call" * >>> Is usually played by UCCX I have never heard it from CUE. Try factory >>> reset on CUE just to make sure there is nothing wrong with it. >>> >>> >>> >>> >>> On Tue, Sep 10, 2013 at 7:54 AM, sanity insanity < >>> networksanitytoinsan...@gmail.com> wrote: >>> >>>> >>>> Hello Guys, >>>> >>>> Still waiting any update on this ? >>>> >>>> >>>> >>>> On Mon, Sep 9, 2013 at 4:22 PM, sanity insanity < >>>> networksanitytoinsan...@gmail.com> wrote: >>>> >>>>> hi Guys, >>>>> >>>>> >>>>> >>>>> In the normal mode when wan is up I can call into the cue ( on site c >>>>> ) through jtapi . However >>>>> when the wan link breaks and the when my site c router and phones >>>>> fall into srst and then try placing calls to the cue using sip dial peer >>>>> I hear the following prompt - " *I'm sorry*, *we* are currently >>>>> experiencing system problems and are *unable to process your call" >>>>> >>>>> >>>>> * >>>>> *I have checked everything in the setup and unable to figure out what >>>>> the problem is . Has anyone seen this ? >>>>> >>>>> * >>>>> *-MJ >>>>> * >>>>> >>>> >>>> >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, >>>> please visit www.ipexpert.com >>>> >>>> Are you a CCNP or CCIE and looking for a job? Check out >>>> www.PlatinumPlacement.com >>>> >>> >>> >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com >>> >> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
