Hello, a) From the troubleshooting guide for CUPC check this http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426
b) The next one is simple. I was struggling the other day with this specific issue and the problem was that I haven't enabled the Softphone mode from the icon on the upper right corner. I was using the Desktop Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense though. c) Have you associated the UPC profile with the Primary device name? Are you using md5 passwords? Stefanos On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher <wchatc...@gmail.com> wrote: > I have encountered a very frustrating issue. I can do the full > integration between CUCM and CUPS. Everything will work, status, phone > control, IM, and voice mail. However no matter what I do I cannot get the > softphone capability to register. When I look at the show server health, > the TFTP server status shows the TFTP servers under the TFTP Configurations > section, but nothing else is populated. Server Address, Server Port, and > Server Protocol all show "---". The softphone shows as Not Active as > well. > > The user is HQ2, the softphone sevice name is UPCHQ2, and it is associated > with the HQ2 user. Primary extension is set for the user, and the CTI > Enabled and CCM End User groups are assigned. > > The SIP trunk is set to use a cups SIP Trunk Security Profile. That > profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, > Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, > Unsolicited Notification, and Replace Headers are all checked. > > In Service Parameters the CUP PUBLISH Trunk is set correctly, and Default > Inter-Presence Group Subscription is set to Allow Subscription. > > The CtiGw applicaiton user account is configured with CTI Allow and CTI > Allow Control of All Devices. > > The CUPS System Configuration Troubleshooter is showing all Green as well > > Any ideas would be greatly appreciated since I fly out tomorrow to take my > lab on Tuesday, and this is really worrying me. > > Bill Hatcher > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
