Bill. I just reproduced your issue in a working CUPC installation I have. Go into the CUP Admin and check: Application > Cisco Unified Personal Communicator > Settings. Are there any TFTP servers configured? (primary and backup, sub/pub). Also check the Proxy Listener to be the Cisco Proxy TCP Listener.
I reproduced your issue by removing the TFTP servers configured there On Sun, Oct 27, 2013 at 10:28 PM, Bill Hatcher <wchatc...@gmail.com> wrote: > Stefano, > > a) I don't get any kind of error on the server health window under either > the TFTP or the softphone. The TFTP section shows the IP Address for the > two tftp servers, but that's it. No connection information, nothing. > > b) I don't even get a softphone option. > > c) The UPC profile is associated to the user. I'm not sure what you mean > by am I using md5 passwords. I don't use digest credentials if that's what > you mean. > > Bill > > > On Sun, Oct 27, 2013 at 3:00 PM, StefanoS <stefan...@gmail.com> wrote: > >> Hello, >> >> a) From the troubleshooting guide for CUPC check this >> http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/troubleshooting/guide/trouble.html#wp1090426 >> >> b) The next one is simple. I was struggling the other day with this >> specific issue and the problem was that I haven't enabled the Softphone >> mode from the icon on the upper right corner. I was using the Desktop >> Controlling at that time. Actually it was a Jabber on a 9.1 UCM/Precense >> though. >> >> c) Have you associated the UPC profile with the Primary device name? Are >> you using md5 passwords? >> >> Stefanos >> >> >> On Sun, Oct 27, 2013 at 9:47 PM, Bill Hatcher <wchatc...@gmail.com>wrote: >> >>> I have encountered a very frustrating issue. I can do the full >>> integration between CUCM and CUPS. Everything will work, status, phone >>> control, IM, and voice mail. However no matter what I do I cannot get the >>> softphone capability to register. When I look at the show server health, >>> the TFTP server status shows the TFTP servers under the TFTP Configurations >>> section, but nothing else is populated. Server Address, Server Port, and >>> Server Protocol all show "---". The softphone shows as Not Active as >>> well. >>> >>> The user is HQ2, the softphone sevice name is UPCHQ2, and it is >>> associated with the HQ2 user. Primary extension is set for the user, and >>> the CTI Enabled and CCM End User groups are assigned. >>> >>> The SIP trunk is set to use a cups SIP Trunk Security Profile. That >>> profile is set to non-secure, TCP+UDP for incoming, and TCP for outgoing, >>> Port 5060, and the Accept Presence Subscription, Out-of-Dialog REFER, >>> Unsolicited Notification, and Replace Headers are all checked. >>> >>> In Service Parameters the CUP PUBLISH Trunk is set correctly, and >>> Default Inter-Presence Group Subscription is set to Allow Subscription. >>> >>> The CtiGw applicaiton user account is configured with CTI Allow and CTI >>> Allow Control of All Devices. >>> >>> The CUPS System Configuration Troubleshooter is showing all Green as well >>> >>> Any ideas would be greatly appreciated since I fly out tomorrow to take >>> my lab on Tuesday, and this is really worrying me. >>> >>> Bill Hatcher >>> >>> >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com >>> >> >> >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
