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OK, well I must chime in with a counter-anecdote... Terrible things started happening on Tuesday with my 2.5 year old iBook (Rev G, with 3 year extended warranty). It wouldn't boot properly, and the screen was turning funny colors. I called tech support and spent about 30-40 minutes on the phone doing various troubleshooting; when nothing worked, the tech took my info and overnighted a box. I sent the iBook yesterday and just got an email that it's on its way back to me - hopefully in working order. nb, although I have been obsessively rsynching my dissertation among various computers, it had been a while since I'd backed up the rest of my personal files. Fortunately, before I sent my "dead" computer out, I was able to boot it into Firewire mode and back up the hard drive to another mac. kmj On Thu, 30 Nov 2006, Steve Lane wrote: > *** For details on how to be removed from this list visit the *** > *** CCP4 home page http://www.ccp4.ac.uk *** > > > Bill et al: > > My $0.02 (slightly off topic, but a hopefully-valuable lesson at the end). > > The day they became available (about 3 weeks ago) I purchased a new > iPod Clip Shuffle for about $90 (not a whole lot of money, so why not), > clearly a 'Rev A' piece of hardware. It completely stopped working after > two days - no lights, no sound, nothing. I got on the phone with Apple > tech support and spent about an hour troubleshooting, at which point > the tech told me that (a) it did appear that my device wasn't working, > but that (b) I had to take it to an Apple store to make sure that the > dock wasn't the problem (i.e. maybe the battery is dead and it's not > charging - "Are you sure your USB ports are working?"). I did this - > another couple of hours. After confirming that indeed the device was > dead, I spent another 40 minutes on the phone getting them to send me a > replacement, which they did - a replacement dock. Finally, after another > hour or so on the phone, having spent (at that point) several hours of > my time trying to get a replacement device and dealing with arrogant, > cocky and condescending phone reps ("You'll have to talk to the tech > support person you spoke to originally"), I said the magic words: > > "I want my money back." > > I kid you not, the change in response was *instantaneous* -- like flipping > a switch. I was immediately transfered to a sales rep, who immediately > told me that they would send a replacement device (with customized laser > engraving) ASAP, and who pointed out that, "it seems like this is what > we should have done in the first place." (No kidding.) > > The replacement arrived in 3 days, and (so far) is working fine... > > Again, this was for a $90 device (admittedly a brand-new product line) - > I can only imagine what might happen with a laptop ;) (also a relatively > new product line) > > -- > Steve Lane > System, Network and Security Administrator > Doudna Lab > Biomolecular Structure and Mechanism Group > UC Berkeley >
