*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
Hello All,
As much as I like Macs, I have not sent this email more than once.
Like Michael Swan (who is now famous for his infamous post) and Kevin
Cowtan (who is famous for his Clipper libraries), my email is getting
sent repeatedly by a wayward server somewhere.
By the way, I'm taking a great risk in that this email will be sent
repeatedly as well.
James
On Dec 5, 2006, at 12:36 AM, Ravi Nookala wrote:
*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
Ok Now, I got 8 copies of this email!!!!
James Stroud wrote:
*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
I've been a hardcore apple user for many years. I have seen
hardware problems come and go, but in general I have had ideal
experiences with their equipment. For example, my 2000 (or was it
2001?) white ibook is still humping along. I put in a new 40GB
hard drive and battery and installed an airport card and it should
be good for a couple of more years. I'm still debating whether I
should pop $120 for the aftermarket slot-loading super drive. I
just used it all week while I was away on Thanksgiving. If
everything I owned was as dependable as that little guy, well, I'd
have a lot of old stuff.
I just bought a brand new 20" imac about 1.5 months ago (with the
3 year protection program)--with my own moneey. Its been the most
pleasurable computer I've ever used. Its a beautiful, elegant
design, with a big crisp screen and screaming core 2 duo
processors. I hope it lasts as long as the ibook. And no, I have
no affiliation whatsoever with apple
James
On Nov 30, 2006, at 8:10 PM, Kevin M Jude wrote:
*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
OK, well I must chime in with a counter-anecdote... Terrible things
started happening on Tuesday with my 2.5 year old iBook (Rev G,
with 3
year extended warranty). It wouldn't boot properly, and the
screen was
turning funny colors. I called tech support and spent about
30-40 minutes
on the phone doing various troubleshooting; when nothing worked,
the tech
took my info and overnighted a box. I sent the iBook yesterday
and just
got an email that it's on its way back to me - hopefully in
working order.
nb, although I have been obsessively rsynching my dissertation among
various computers, it had been a while since I'd backed up the
rest of my
personal files. Fortunately, before I sent my "dead" computer
out, I was
able to boot it into Firewire mode and back up the hard drive to
another
mac.
kmj
On Thu, 30 Nov 2006, Steve Lane wrote:
*** For details on how to be removed from this list visit the ***
*** CCP4 home page http://www.ccp4.ac.uk ***
Bill et al:
My $0.02 (slightly off topic, but a hopefully-valuable lesson at
the end).
The day they became available (about 3 weeks ago) I purchased a new
iPod Clip Shuffle for about $90 (not a whole lot of money, so
why not),
clearly a 'Rev A' piece of hardware. It completely stopped
working after
two days - no lights, no sound, nothing. I got on the phone
with Apple
tech support and spent about an hour troubleshooting, at which
point
the tech told me that (a) it did appear that my device wasn't
working,
but that (b) I had to take it to an Apple store to make sure
that the
dock wasn't the problem (i.e. maybe the battery is dead and it's
not
charging - "Are you sure your USB ports are working?"). I did
this -
another couple of hours. After confirming that indeed the
device was
dead, I spent another 40 minutes on the phone getting them to
send me a
replacement, which they did - a replacement dock. Finally,
after another
hour or so on the phone, having spent (at that point) several
hours of
my time trying to get a replacement device and dealing with
arrogant,
cocky and condescending phone reps ("You'll have to talk to the
tech
support person you spoke to originally"), I said the magic words:
"I want my money back."
I kid you not, the change in response was *instantaneous* --
like flipping
a switch. I was immediately transfered to a sales rep, who
immediately
told me that they would send a replacement device (with
customized laser
engraving) ASAP, and who pointed out that, "it seems like this
is what
we should have done in the first place." (No kidding.)
The replacement arrived in 3 days, and (so far) is working fine...
Again, this was for a $90 device (admittedly a brand-new product
line) -
I can only imagine what might happen with a laptop ;) (also a
relatively
new product line)
--
Steve Lane
System, Network and Security Administrator
Doudna Lab
Biomolecular Structure and Mechanism Group
UC Berkeley
