A collaborated group met the similar situation with FedEx before and they 
switched to World courier afterwards. 
When your shipping dewar is no longer leaking of course, maybe you would like 
to check out the following link below. According to our users, crystals stored 
in the CombiPuck seem to get less or no ice up after shipment, possibly because 
the vials inside the puck helped keep the LN2 temp well.  The 16pins puck base 
format of the CombiPuck is the same format as the UniPuck. It is easy to switch 
from crystals stored in canes or any other formats of the pucks to the 
CombiPuck. It is also easy to retrieve the crystals from the CombiPuck back to 
the canes or any other pucks when needed.
https://www.mitegen.com/product/combipuck-system/


 
 
  On Thu, 25 Jun 2020 at 7:34, Jan Dohnalek<dohnalek...@gmail.com> wrote:   We 
have the suspicion (after several heavy FEDEX failures) they just toss them 
around ... then the neck easily breaks off.
That only explains everything we have seen with completely damaged samples, 
lost, flying around the dewar etc ...
When trying to communicate seriously with FEDEX about these issues - they even 
did not reply ...
Jan


On Wed, Jun 24, 2020 at 9:27 PM Patrick Loll <pjl...@gmail.com> wrote:

Hello community,
We recently had a dry shipping dewar fail catastrophically (while en route to 
the beam line, so, major trauma). I sent it to a company that specializes in 
repair and refurbishing of cryogenic tanks, and they told me it has an internal 
leak, and hence is not reparable. I was expecting that the valve had failed, so 
the internal leak diagnosis came as a surprise.
Has anyone else had a similar experience? Any ideas about how an internal leak 
might come about? The dewar is (was) a Taylor/Wharton CX100, and it was 
traveling in its bespoke shipping case.
Thanks for any insights that might satisfy my curiosity and/or prevent future 
mishaps of this sort.
Cheers,
Pat
__________________________
Patrick J.  Loll, PhDProfessor of Biochemistry & Molecular BiologyDrexel 
University College of MedicineRoom 10-102 New College Building245 N. 15th 
St.Philadelphia, PA 19102-1192 USA
(215) 762-7706pj...@drexel.edu


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-- 
Jan Dohnalek, Ph.D
Institute of Biotechnology
Academy of Sciences of the Czech Republic
Biocev
Prumyslova 595
252 50 Vestec near Prague
Czech Republic

Tel. +420 325 873 758


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