Couldn't have said it better Chris....But I feel ya Gel....Been in that position
before. Its very hard and makes you boil like never before when this happens to
you......You sound like you can pull this out........(I am betting he spent along time
doing the flash menu.........)Is this there first assignment??
>>> [EMAIL PROTECTED] 04/25/01 03:10PM >>>
While a typical knee-jerk reaction may be to "fire his ass!", there are
other ways to approach this situation first.
At times like these, it's often best to just put your best face on when
meeting the client and don't make excuses. If the client is disappointed,
you'll know it. Accept his/her criticism with tact and offer to make good as
soon as possible. Then do it. The only way to beat this is to over-deliver
on your promise to make things alright for the client at the first available
opportunity. At this point, you'll be scrambling to salvage your company's
reputation, but don't let the client see you sweat. Take it back to the
office and work it out there. And don't point the finger at your co-worker
in front of the client. That will only make things worse.
Now, about your co-worker....
No matter what, I strongly suggest you take him to the side privately (back
behind the wood pile might work) and let him know in firm, but tactful,
terms that you are disappointed. Then, rather than continue to berate him,
once he knows you are disappointed, immediately offer to help him out. Ask
him if there is anything that you could do to help him to get "over the
hump" of his procrastination. There may be issues he's dealing with that you
don't know about. But your willingness to help (even if it isn't your job)
can go a long way in salvaging an unproductive co-worker. Try to get him to
open up to you with what the problem is. Then offer to help again. Let him
know that you care.
Now, if this type of performance is typical (i.e., it isn't the first time
he's embarassed you or the company), then you need to come down on him more
firmly. Make sure he knows that you're not going to rat him out to the boss
(this time), but also let him know that continued offenses like this will
force you to take the issue up with the boss the next time it happens
(indeed, if the client is really unhappy, the boss will probably hear of it
anyway). Your co-worker needs to understand that his performance directly
impacts not only your work, but the company's reputation as well. Make sure
he knows it's important to be a team player. See if he starts to come around
then. The next time a deadline approaches, ask him how it's going but don't
harangue him. If you sense things going down the crapper, act early enough
to head it off. Give your co-worker another warning (or words of
encouragement) and if he doesn't respond *then* take it to the boss so he
can have his "Come to Jesus" talk with your co-worker. No matter what, don't
let him embarass the company (and your boss) again.
Sorry to preach, but I've seen too many people's career ruined in the past
when they just needed a little help along the way.
Think positive. Oh....and be sure to hit the gym to work off some of that
stress!
Cheers,
Chris Montgomery [EMAIL PROTECTED]
Web Development & Consulting http://www.astutia.com
Allaire Sales & Consulting Partner
210-490-3249/888-745-7603 Fax 210-490-4692
Instant Messaging:
AIM: astutiaweb; ICQ: 7381282; MSN: [EMAIL PROTECTED]
> -----Original Message-----
> From: Ang�l Stewart [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, April 25, 2001 8:45 AM
>
> I have to vent!!
<snip>
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