You pay the listing fee whether the item sells or not, but you are charged an additional fee based on the selling price once the item closes (if it sells).
You may want to alert eBay about your chat encounter with their representative and just let them know that their attempt at customer service resulted in confusion on your part and that you feel like the effect, although inadvertent, left you with a bad impression of the company's service. They will appreciate the feedback, and as long as you are polite and offer your opinion in the spirit of constructive criticism, you may even get some consideration from them.
I work a lot with the Customer Support group at my company, and the thing I hear over and over is what a difference it makes when a customer with a legitimate complaint is polite and treats the support engineer with common courtesy and respect.
> I have this situation, and don't really know how to deal with it. A
> few months ago I decided to try eBay to sell something (never actually
> used eBay before), so, I went to its site and used its chat program to
> ask them (the guy's name was Rob if I recall correctly) if I would be
> charged if the items don't sell, he said no (it's just too bad I did
> not capture the screen and save the dialogue), then later eBay billed
> me (items not sold), and I did something stupid, I responded to the
> effect that I'll pay you later (implying that the bill is not
> debatable). Now, I feel quite uneasy about this, not pay to them if
> eBay has high ground both legally and morally, to pay them I feel like
> cheated. The amount is not big though. What would you do if you were
> in my shoes? TIA.
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