Your comments are very thoughtful, I appreciate it. And yet I'll skip the Ethicist section though :)
And thanks, everyone.
Don
> If you ever read the New York Times Magazine, you should write to The
> Ethicist column with your dilemma.
>
> You pay the listing fee whether the item sells or not, but you are
> charged an additional fee based on the selling price once the item
> closes (if it sells).
>
> You may want to alert eBay about your chat encounter with their
> representative and just let them know that their attempt at customer
> service resulted in confusion on your part and that you feel like the
> effect, although inadvertent, left you with a bad impression of the
> company's service. They will appreciate the feedback, and as long as
> you are polite and offer your opinion in the spirit of constructive
> criticism, you may even get some consideration from them.
>
> I work a lot with the Customer Support group at my company, and the
> thing I hear over and over is what a difference it makes when a
> customer with a legitimate complaint is polite and treats the support
> engineer with common courtesy and respect.
>
>
>
>
>
>
>
> > I have this situation, and don't really know how to deal with it. A
>
> > few months ago I decided to try eBay to sell something (never
> actually
> > used eBay before), so, I went to its site and used its chat program
> to
> > ask them (the guy's name was Rob if I recall correctly) if I would
> be
> > charged if the items don't sell, he said no (it's just too bad I did
>
> > not capture the screen and save the dialogue), then later eBay
> billed
> > me (items not sold), and I did something stupid, I responded to the
>
> > effect that I'll pay you later (implying that the bill is not
> > debatable). Now, I feel quite uneasy about this, not pay to them if
>
> > eBay has high ground both legally and morally, to pay them I feel
> like
> > cheated. The amount is not big though. What would you do if you
> were
> > in my shoes? TIA.
[Todays Threads] [This Message] [Subscription] [Fast Unsubscribe] [User Settings] [Donations and Support]
