Success! I used the Symantec site to walk through contacting support. It uses an ActiveX widget to collect Ghost version info (only works with IE), then a form to fill out explaining the problem (only works with IE), then it gives a priority number and tells you to call the support phone number which will cost $30.
I called anyway, punched in my priority number, waited for about on hour, got a person who asked for my priority number again(overseas tech support), he looked at my information I had filled out and he didn't ask for the credit card. He just gave me a new serial number that worked. I'll only have to do this all over again when I upgrade my machine since it's the same deal as Windows Product Activation. <rant> Activation is supposed to save the industry billions, but it's really just transferring costs. I just spent half a day plus an hour on the phone trying to get this thing installed. Multiply that by the installed base of software that uses activation (MS, Symantec, Macromedia, etc.) and the costs are mind boggling! Even if only 10% of people have problems, there is still a substantial amount of collateral costs incurred by lateral support structures whether it's the geek in the next cubicle or the in-house help desk getting called in to help figure out what's wrong. And most of the costs are deferred time bombs since the first install will generally go smoothly but it's the hardware upgrade that causes it to rear its head. </rant> -Kevin On Mon, 25 Oct 2004 15:15:44 -0500, Kevin Graeme <[EMAIL PROTECTED]> wrote: > Has anyone tried Ghost 9 yet? I'm trying to activate it and it won't > accept the serial number. Searching online, there is no mention of the > problem at the Symantec site, but there are plenty of people at other > sites complaining of the same problem. > > And Symantec only offers tech support if you pay them $30. > > > -Kevin > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Purchase from House of Fusion, a Macromedia Authorized Affiliate and support the CF community. http://www.houseoffusion.com/banners/view.cfm?bannerid=34 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:132735 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
