> From: Dana [mailto:[EMAIL PROTECTED] > sorry, the delivery by fireplace system is down tonight. Please press > one for technical support, two if you *really* want to talk to > technical support and and three if you are having trouble receiving > your croissant. Press four if you would like to hear our automated > suggestion system. This will not increase your waiting time <evil > cackle> > > Did I ever mention that I used to be a technical support dweeb?
I stopped bitching to the system and started finding ways to work it. Instead of wasting time making endless phone calls to some $5 customer service manager over in bangalore India, I just fill out a nice little form at the BBB and wait for the manager to call me (Motorola, Verizon, AT&T at the big ones this happened to)! Funny how fast things seem to work out when the reputation of a business is on the line. If I order something and it is either the wrong item, wrong order, damaged, wrong product, terrible service, etc.. Same thing. Letter to the BBB, phone call to get the charge removed fom my CC and I sit back and wait for the schmucks to call me. I stopped playing the customer service game long ago because 90% of the time the company is just out to dick you around even more; why waste time fighting a losing battle? Customer service only wins when I give in and make the call thinking maybe they changed. They never will. Bam! System Worker. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:142994 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
