Since when is the typical American intelligent and helpful?

>I don't know, maybe we're just lucky - but Phil had to spend a couple
> hours on the phone to Dell this morning because our main server was
> throwing a hissy fit.
> The guy spoke English, sounded like a typical American (no offense meant
> here - ya'll know what I mean), was intelligent, very helpful, and
> actually CALLED us back after Phil sent him an email asking him to!
> 
> Go figure.
> 
> Cheers,
> Erika
> 
> 



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