I like Eclipse a lot now, but I am fully in agreement with your sentiment. The 
biggest deficiencies in open source saftware always seem to be in the areas of 
human-computer interaction and documentation. The former is its own science and 
the companies that are best at it (e.g. Apple) spend serious money on the 
challenges in HCI; The latter- technical writing- is a different skillset, too. 
I never saw many engineers in my literature classes in school. 

>
>Open source software (I'm looking at you Linux and, to a lesser extent, you
>FireFox) has got to start addressing its interface deficiencies.
>
>Jim Davis

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