I got one recently where I had to enter my ADDRESS on the phone pad.
Southern Artery is tough to spell on a phone pad. To verify I was
really me.

On 12/8/05, Jacob <[EMAIL PROTECTED]> wrote:
> Citibank:  "Thank you for calling Citibank.  Please touch tone your 16 digit
> account number now."
>
> You type: 1234 4567 7894 1234
>
> Citibank: Thank you.  Please hold for the next customer service rep.
>
> After an 15 minute hold, the rep comes on.
>
> "Thank you for calling Citibank.  This is Jon.  May I have your account
> number please?"

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