I'm happy to hear that. Merry Christmas. :-) - Matt
----- Original Message ----- From: "Scott Stewart" <[EMAIL PROTECTED]> To: "CF-Community" <[email protected]> Sent: Thursday, December 22, 2005 10:27 AM Subject: RE: [QUARRANTINE] Re: GRRRRRRRR > When I did tech support, the screamers always got "Sir/Ma'am, we're not > going anywhere until you put a civil, rational tongue in your head". > > It immediately established that I, not them was in charge of the situation > and I was going to help them to the best of my ability but is was going to > be on my terms or the call would end right there. > > My wife is the sweetest, funniest most good hearted person you'd ever want > to meet, I hate to see her taking this level of shit from anyone. > > ....on a positive note, she called me and told me that her boss called the > guy found out what his problem was, and terminated the business > relationship > with him. > > Scott A. Stewart > ColdFusion Developer > > GNSI > 11820 Parklawn Dr > Rockville, MD 20852 > (301) 770-9610 > > -----Original Message----- > From: Ben Doom [mailto:[EMAIL PROTECTED] > Sent: Thursday, December 22, 2005 10:20 AM > To: CF-Community > Subject: Re: [QUARRANTINE] Re: GRRRRRRRR > > I disagree. I mean, when I worked tech support, I got some rude people, > but I didn't take any personal abuse. I had permission/instruction from > my superiors that things that could be considered personal abuse -- > cursing (it was on campus, so it had to be pretty extreme), personal > insults, remarks about my mother, etc. -- were grounds for terminating > the call. > > This, of course, didn't cover the less annoying "but why can't I connect > using windows 3.1 and a 2400 baud modem?" whines, but about the 3rd time > someone got hung up on -- by a 3rd consultant -- they started getting > polite. > > Anyhow, to wrap up, I'll agree that in a receptionist position, you're > going to get some angry, not-so=nice people that you have to deal with, > but personal abuse goes too far. > > --Ben > > Chesty Puller wrote: >> I feel sympathy for her, but I'm thinking that it goes along with the >> territory. I ran into that when I was doing tech support - really > difficult >> guy, wouldn't see any faults in his own behavior. You can't do anything >> about it except realize that the guy isn't mad at you, he's mad at the >> situation. >> >> - Matt > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:189357 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
