On our intranet site, I am creating a couple pages for departments to place commonly-used forms (in .DOC and .PDF format) for users to download. Some of the forms we use are multi-part forms that cannot be downloaded, obviously. However, the departments still want these forms listed on the page with the other downloadable forms. But, wait. They *do* want these forms to be clickable. Whenever a user clicks the link for one of the multi-part forms, the dept wants me to display a basic Word doc that says "Sorry, this form is not available for download. Please order the form at...." To me, that is totally ridiculous. So, my alternative was to put a small comment, below each non-downloadable form, that says, "The form, listed above, is not available online. Please order the form at..." My justification is that the user can immediately see the comment and have no need to click further. If I turn this into a clickable link, that opens a Word doc, I'm sure the users will be pissed that they had to go to the trouble of clicking the link, saving the file (or just opening it) and then opening Word only to find they have been hornswaggled. My opinion is why put the user through the extra steps? Then, the dept has another alternative. They want me to use a "title" attribute so that when the user hovers over a link, the tooltip will say "This form is not available online...." I don't care for that solution because nothing will inform the user to hover long enough for the tooltip to appear. What are your thoughts on this? M!chael A Dawson Manager of Web Applications Office of Technology Services University of Evansville 1800 Lincoln Avenue Evansville, IN 47722 812-488-2581 MSN Messenger ID: [EMAIL PROTECTED] "There are 10 types of people in the world: Those who understand binary numbers and those who don't."
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